Rashi Singh
Truganina,VIC
Summary
Highly motivated and solution-focused administration professional with an impressive track record in office and customer service management. Combining exceptional time and resource management skills, successfully implements administrative and operational initiatives that enhance productivity and quality. Strong interpersonal, oral, and written communication skills enable building and maintaining key business client relationships while positively interfacing with individuals from diverse backgrounds. Task management is a strength, effectively prioritizing without compromising quality or productivity. Organizational skills are peerless, consistently achieving results that surpass company goals and objectives.
Overview
6
6
years of professional experience
Work History
Client Engagement Officer (APS5 Current)
Australian Taxation Office
11.2023 - Current
- I am working as a part of agile team providing high quality advice and assistance to clients as well as technical support for team members in superannuation and employer obligation
- I am also acting as a trusted advisor to my team leader, provided feedback regarding the staff member and escalated issues where appropriate
- In my role I provide tailored, quality, general and specific advice, ABA, Private Rulings discretion requests and settlements across the broad spectrum of superannuation and employer obligation experience
- Resolving complex issues through effective communication and responding to challenging behaviours with understanding and empathy
- In my role I provide advice to positively influence the design, administration and regulation of the tax and superannuation system to deliver client interactions and outcomes that are law-conformant, appropriate, evidence based and justifiable
Law Interpretation Officer (APS4)
Australian Taxation Office
09.2022 - 10.2023
- Working in a team environment, I provide tailored, quality, general and specific advice across the broad spectrum of superannuation and employer obligation experience
- I provide technical expertise and system-in-operation insights to provide client-centric and fit for purpose advice and guidance which makes it easy for our clients and community to comply with their obligations
- I work together within our team environment to reduce the stock in hand for superannuation and employer obligation branch and improve our performance against service commitments
Business Analyst (Higher Duties)
Australian Taxation Office
05.2022 - 08.2022
- Working on developing product-specific knowledge in the Wind Up of Fund space and using Operation Wipeout Week as an opportunity to learn more via consistent exposure
- Correcting errors and providing feedback to service delivery staff to ensure the integrity of ATO systems and the products in my portfolio
- Delivered an improved system solution by constructively challenging current process for Wind up of funds and updating smart procedure to improve client and staff experience
- Demonstrated a curious mindset and implementing streamlined changes for Super transfers requests to reduce incorrect escalations and reverse workflow of work
Service delivery Officer (APS3)
Australian Taxation Office
05.2021 - 04.2022
- Updating records on ATO systems, identify improvements to processes, record interactions, decisions, and work collaboratively in a team environment
- Trained in Superannuation, Complaints, debt, Direct Claims, business skill sets and individuals tax returns lodgements to ensure client's tax, business and superannuation obligations are met improving the overall client experience
- Actioning a blend of work in a vibrant and fast-paced multi-channel environment to meet immediate and future challenges
- Experience in providing a high level of customer service and staff support in a digital environment
CAS Frontline Excellence| service Delivery (APS4 Higher duties)
Australian Taxation Office
05.2019 - 05.2021
- Applying significant executive support knowledge and experience in providing advice and negotiating with stakeholders to resolve conflict in a complex and high-volume environment
- Working collaboratively, providing coaching, feedback and mentoring to less experienced staff in applying tax technical skills to access emerging threats and build capabilities
- I understand the work that happens with Law Design and practice group and how that relates to the work at ATO, also have experience in SharePoint and JIRA
- Undertaking QA assessments to support staff learning and build team capability
- Managing confidential sensitive issues and information appropriately, interpreting and apply legislation, policy, procedures and guidelines
Education
Bachelor of Commerce - Accounting
Delhi University
02.2004
Skills
- Exceptional Customer Service and effective Communication Skills
- Strong Attention to Details and leadership Qualities to influence others
- Multitasker, identifies and addresses risks making well supported decisions
- Strong Prioritization Skills and manages conflicting deadlines
- Microsoft Word and Microsoft PowerPoint
- Extensive knowledge of taxation and superannuation activities of complex nature
- Team Collaboration and mentoring staff to achieve business outcomes
- Expertise in Auditing procedures, researching and evidence gathering techniques
- Interpreting Law Policies and Procedures
- in depth knowledge of Data Analysis, financial reporting systems, tax and corporate governance
- Identifying Opportunities
- Problem Solving
- Legal knowledge and dealing with general council
- Team collaboration
Accomplishments
- Collaborated with team of 3 people in the development of procedures for voluntary disclosure work type within Superannuation Employer Obligation team to reduce stock in hand and to improve critical team outcomes .
- Documented and resolved Single touch payroll macro issues which led to reduced service standards increased client focused ability.
Core Strengths And Competencies
- Exceptional Customer Service
- Effective Communication Skills
- Strong Attention to Details
- Highly professional and pursue leadership qualities
- Multitasker with Strong Prioritization Skills
- Experience in Microsoft software i.e., Excel, Word, and PowerPoint
- Contributes to positive, supportive, continuously learning team culture
- Researching, interpreting law Policies and Procedures to resolve disputes
- Ability to research and analyse data for identifying opportunities and solutions
Languages
English
Full Professional
Nepali
Full Professional
Punjabi
Limited Working
Hindi
Full Professional
Timeline
Client Engagement Officer (APS5 Current)
Australian Taxation Office
11.2023 - Current
Law Interpretation Officer (APS4)
Australian Taxation Office
09.2022 - 10.2023
Business Analyst (Higher Duties)
Australian Taxation Office
05.2022 - 08.2022
Service delivery Officer (APS3)
Australian Taxation Office
05.2021 - 04.2022
CAS Frontline Excellence| service Delivery (APS4 Higher duties)
Australian Taxation Office
05.2019 - 05.2021
Bachelor of Commerce - Accounting
Delhi University
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