Suman Singh
Nakasi,Fiji
Summary
Assistant Retail Manager with strong background in managing retail operations and providing excellent customer service. Proven track record of success in increasing sales, managing inventory and achieving financial goals. Smart with keen eye for data to identify areas for improvement. Also skilled in assisting with daily living activities, administering medication, and fostering a supportive and nurturing environment. Possesses a strong understanding of the physical and emotional needs of seniors, with a commitment to promoting their independence and dignity. Excellent communication and interpersonal skills, with a genuine passion for improving the quality of life for elderly residents.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Retail Manager
Motiram & Co Pte Ltd
03.2023 - Current
- Boosted customer satisfaction by implementing new sales strategies and optimizing the retail environment.
- Streamlined inventory management for increased efficiency and improved product availability.
- Developed strong relationships with vendors, resulting in better pricing and exclusive product offerings.
- Led a team of sales associates, providing ongoing training and performance feedback to ensure top-notch customer service.
Volunteer Individual Support Worker
Hart Home
09.2023 - 02.2024
- Promoted healthy lifestyles by preparing nutritious meals according to dietary restrictions or preferences.
- Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
- Liaised with key accounts to deliver targeted administrative household support.
Trainee Retail Manager
Jacks Of Fiji
01.2020 - 01.2022
- Working hand in hand with our back-office team i.e., administration/ payroll
- Established open lines of communication with managers regarding employee growth opportunities after completing the program.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Identified areas of improvement in current training programs and implemented necessary changes for better outcomes.
- Supported departmental tasks to increase understanding of industry processes.
- Supported organizational objectives with help from existing employees.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Streamlined the onboarding process for new trainees, reducing time to productivity.
- Leveraged industry best practices in effective teaching methodologies to provide high-quality training experiences.
Customer Service Officer
Jacks Of Fiji
01.2008 - 01.2020
- Coordinated cross-departmental initiatives to enhance communication between teams and increase overall company effectiveness.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Retail Customer Service Associate
Bhavani Jewellers
01.2007 - 01.2008
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Managed timely and effective replacement of damaged or missing products.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
Education
Certificate in Computing -
NZPTC
Cuvu College
Skills
- Time management skills
- Good communication skills
- Advanced in Oral & Written English
- Proficient in Oral & Written Hindi
- Basic Oral Mandarine Chinese
- A focused communicator who takes a genuine interest in assisting customers to meet their needs
- Applies strategies vision and focused on meeting new challenges
- Priorities effectively manages critical resources and oversees completion
- Stakeholder focused and responsive to peoples need
- Brings a positive mentoring leadership style to foster group capability
- Provides insight, integrity and courage while leading a team to success
- Meets new challenges with energy and enthusiasm
- Special Needs Care
- Patient Companionship
- Elderly Care
- Meal Preparation
- Family Counseling
- Personal Hygiene Assistance
- Heavy Lifting
- Patient Assessments
- Progress Documentation
- Patient Evaluation
- Fact Checking and Investigation
Certification
- Certificate Of Professional Development; University of The South Pacific.
- Certificate Of Competence; In Retail Development Programme: Pacific Technical and Further Education.
- Certificate Of Completion of Service Culture; Jacks of Fiji.
- Certificate Of Completion in Basic Mandarine Chinese Language; Jacks Retail Limited.
- Certificate level 3 in Individual support work
- Certificate in Blood Pathogen
- CPR First Aid + AED Certificate
Personal Information
- Date of Birth: 10/22/72
- Nationality: Fiji Indian
- Marital Status: Married
References
- Akesh Ram, The Manager, Jacks MHCC Branch, Suva, 2201973
- Shayal Chand, Manager, Excellence Accountants, Suva, 2095462
- Arteeka Mani, Teacher primary, Ministry of Education, 9830195
- Ms Vani Varasikete, Manager Human Resource Management, Jacks of Fiji, Nadi, 8938290
Hobbies and Interests
- Solving puzzles
- Travelling
- Watching documentaries
- Socialising
- Playing Netball and Volleyball
- Swimming
- Helping people
- Gardening
- Cooking
Timeline
Volunteer Individual Support Worker
Hart Home
09.2023 - 02.2024
Retail Manager
Motiram & Co Pte Ltd
03.2023 - Current
Trainee Retail Manager
Jacks Of Fiji
01.2020 - 01.2022
Customer Service Officer
Jacks Of Fiji
01.2008 - 01.2020
Retail Customer Service Associate
Bhavani Jewellers
01.2007 - 01.2008
Certificate in Computing -
NZPTC
Cuvu College
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