Rashmi Lakshman
Sydney,Australia
Summary
Work Rights
Full, unrestricted working rights in Australia (VEVO verifiable).
Product Manager with 5+ years of experience leading enterprise SaaS, cloud platform, and HR technology products, backed by 10+ years of overall experience delivering complex technology solutions. Proven track record of driving product strategy, discovery, roadmap prioritization, and end-to-end delivery across regulated and large-scale enterprise environments. Recently led a Workday HCM, Recruiting, Reporting, and Culture Amp transformation program, successfully delivering a high-risk HR systems remediation initiative across multiple Australian entities. Skilled at translating complex stakeholder requirements into scalable solutions, managing cross-functional teams, and balancing customer value, business outcomes, and operational excellence. Experienced in Agile product delivery, stakeholder management, process optimization, and driving adoption of enterprise platforms.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Manager
SST Cloud Consulting Pty Ltd
11.2025 - Current
- Client: Cricket Australia
- Led a Workday HCM, Recruiting, Reporting, and Integrations remediation program across multiple Australian entities, managing complex stakeholder requirements and prioritizing the product backlog.
- Owned end-to-end product delivery from Discovery and Solution Design through UAT, Deployment, and Hypercare, ensuring successful project outcomes.
- Conducted stakeholder workshops and collaborated with HR leaders, Workday consultants, and technical teams to define scalable solutions and target-state processes.
- Turned a high-risk ("red") project into a successful delivery through proactive risk management, governance, stakeholder engagement, and executive reporting.
- Established and led weekly governance forums and steering committee updates, securing key approvals including Solution Design, UAT, and Production Go-Live sign-offs.
- Served as the primary point of contact for business and technical stakeholders, while supporting BAU operations and resolving critical Workday-related issues and service requests.
- Led the rollout and adoption of Culture Amp performance reviews and employee engagement surveys, partnering with HR teams to improve employee experience and business readiness.
- Managed BAU HR systems support and stakeholder escalations, reducing the Zendesk backlog from 400+ to ~40 tickets within two months and establishing a sustainable delivery cadence of ~25 tickets resolved per week.
- Redesigned Zendesk intake, triage, and workflow processes to create a more self-service and information-complete experience, improving first-pass resolution rates, reducing stakeholder follow-ups, and accelerating ticket turnaround times.
Senior Associate Product Manager
J.P Morgan Chase & Co.
10.2021 - 07.2025
- Products: Evergreen (Technology Lifecycle Management - Infrastructure), Gaia Resource graph
- Led the ongoing development of Evergreen, a cloud platform that simplified infrastructure upgrades and improved compliance, resulting in up to 50% reduction in operating costs and a 30% increase in developer productivity.
- Engaged directly with 50+ users and key stakeholders across regions to identify pain points, validate solutions, and prioritize roadmap features.
- Collaborated with cross-functional teams of 20+ engineers, designers, and security experts to translate business needs into 100+ prioritized user stories and clear product requirements.
- Balanced prioritization between new features, technical debt, and compliance, resulting in a 20% improvement in release velocity while maintaining strict regulatory adherence.
- Drove product adoption across 3 regional teams (APAC, EMEA, Americas), increasing active usage by 40% within the first year through targeted enablement and support initiatives.
- Defined and monitored key product metrics, including adoption rates, operational efficiency gains, and compliance coverage, contributing to a 25% increase in compliance adherence among customers.
- Presented regular product updates, roadmaps, and business impact reports to senior leadership and stakeholders, influencing investment decisions and securing ongoing support.
Scrum Master
Accenture Solutions Pvt. Ltd.
07.2020 - 10.2021
- Client: AT&T (SAP HCM Payroll & Tax)
- Facilitated scrum ceremonies (sprint planning, daily stand-ups, sprint review, and retrospectives) to ensure smooth delivery of SAP HCM Payroll & Tax projects.
- Managed SAP HCM Payroll system releases and deployments, including annual tax rollouts and regular patch upgrades, ensuring all deadlines were met.
- Coordinated minor and major SAP patch upgrades, maintaining production stability and minimizing downtime.
- Tracked team velocity and sprint progress, removing impediments and ensuring on-time delivery.
- Identified repetitive manual tasks and added high-impact, low-effort automation items to the backlog, improving team efficiency.
- Served as the primary point of contact for clients, vendors, and internal teams, providing timely updates and managing expectations throughout release cycles.
Project Manager (Landscape Manager/Release Manager)
Accenture Solutions Pvt. Ltd.
01.2019 - 07.2020
- Client: AT&T (SAP HCM Payroll & Tax)
- Planned and coordinated landscape usage across SAP systems, prioritizing resources for multiple concurrent projects.
- Managed cross-platform projects involving complex SAP upgrades, patches, and production deployments, ensuring on-time and high-quality releases.
- Prepared and presented executive decks for release status, metrics, and project updates to senior management and client stakeholders.
- Proactively communicated downtime, issues, and resolutions across teams and stakeholders, driving timely issue closure.
- Coordinated with third-party vendors, clients, and internal teams to gather requirements, discuss defects, and track resolution to ensure smooth production deployment.
- Triaged tickets by severity, facilitated discussions across teams, and resolved conflicts to maintain project momentum.
Assistant Project Manager
Wipro Technologies
07.2015 - 12.2018
- Clients: HP, Petco, Kohl's
- Developed project plans, charters, WBS, risk trackers, and reports, ensuring clear governance and visibility for clients and stakeholders.
- Managed end-to-end project delivery for HP (workflow tools deployment across APAC & EMEA) and maintenance projects for Petco & Kohl's, coordinating cross-functional teams.
- Conducted daily stand-ups and status meetings, tracked progress, and resolved challenges to ensure timely delivery.
- Collaborated with IT teams to set up infrastructure, perform risk assessments, and ensure compliance clearance before project go-live.
- Responsible for change request management, effort/cost estimation, and communicating project status and updates to clients and senior management.
Education
Bachelor's Degree -
VTU
07-2014
Skills
- HR Tech: Workday (HCM/Recruiting), Culture Amp
- Support tooling and UX: Zendesk workflows/triage design
- Cloud infrastructure knowledge
- B2B SaaS / Cloud Platforms
- Product Roadmap Ownership
- Product Delivery Planning
- User Story Management
- Customer Discovery & Validation
- Release Planning & Go-to-Market Readiness
- Product Change & Stakeholder Enablement
- Product–Engineering Collaboration
- Delivery Methodologies: Agile, Scrum, Kanban, Waterfall
- JIRA, JIRA Align, Confluence
- Cross-Functional Team
- Leadership & Coordination
- Stakeholder & Client Communication
- Product Analytics & Iteration
- Service Now
- Landscape & Release Management
Certification
- AWS certified cloud practitioner Certified
- Scrum Master (CSM)
- PRINCE Foundation & Practitioner certified in Project Management ITIL V4
- Foundation Certified in IT Service Management
Timeline
Product Manager
SST Cloud Consulting Pty Ltd
11.2025 - Current
Senior Associate Product Manager
J.P Morgan Chase & Co.
10.2021 - 07.2025
Scrum Master
Accenture Solutions Pvt. Ltd.
07.2020 - 10.2021
Project Manager (Landscape Manager/Release Manager)
Accenture Solutions Pvt. Ltd.
01.2019 - 07.2020
Assistant Project Manager
Wipro Technologies
07.2015 - 12.2018
Bachelor's Degree -
VTU