Summary
Overview
Work History
Education
Skills
Timeline
Generic

RASHMI RASHMI

Melbourne,VIC

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

McDONALDS
MELBOURNE, Victoria
04.2022 - Current
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Manager

MELBA SOCIAL RESTAURANT
MELBOURNE, Victoria
07.2023 - 02.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Assisted in developing an effective system for tracking client requests from initial contact through resolution.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Education

Bachelor of Arts -

PUNJAB UNIVERSITY
PUNJAB
04-2014

Some College (No Degree) - AGEING/DISABILITY

HOPE TRAINING COLLEGE OF AUSTRALIA
Melbourne, VIC

Skills

  • Customer satisfaction measurement
  • Client Relations
  • Administrative Support
  • Customer Service
  • Customer Relationship Management (CRM)

Timeline

Customer Service Manager

MELBA SOCIAL RESTAURANT
07.2023 - 02.2024

Customer Service Representative

McDONALDS
04.2022 - Current

Bachelor of Arts -

PUNJAB UNIVERSITY

Some College (No Degree) - AGEING/DISABILITY

HOPE TRAINING COLLEGE OF AUSTRALIA

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