Rashmi Saini
Marsden Park,NSW
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Well-qualified familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Customer Service Assistant
Woolworths Group
06.2017 - Current
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Managed incoming calls each day with utmost professionalism and knowledgeable service
- Answered customer questions about product availability and online orders enquiries
- Responded to customer calls and emails to answer questions about products and services
- Collaborated with other departments to guarantee customer satisfaction
- Described products to customers and how best to care for merchandise.
Customer Service Associate/Admin Assistant
Kahma Construction
08.2019 - 05.2021
- Responded to customer calls and emails to answer questions about products and services
- Offered advice and assistance to customers, paying attention to special needs or wants
- Informed customers about special promotions and provided detailed information for various products
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provide quotes and arrange deliveries for easy installation of joinery
Customer Service Representative/Manager
ALFA Motel
04.2018 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Updated account information to maintain customer records
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Diploma in Hospitality management -
TAFE NSW
11.2010
Certificate III - Certificate III For Further Studies
University of Tech Sydney
Sydney, NSW06.2008
Skills
- Training and Development
- Cash Register Operations
- Loss Prevention Goals Monitoring
- Operating Telephones
- CRM system
- Data entry
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
References
Available on requests
Timeline
Customer Service Associate/Admin Assistant
Kahma Construction
08.2019 - 05.2021
Customer Service Representative/Manager
ALFA Motel
04.2018 - 05.2019
Customer Service Assistant
Woolworths Group
06.2017 - Current
Diploma in Hospitality management -
TAFE NSW
Certificate III - Certificate III For Further Studies
University of Tech Sydney
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