Rashmi Wenke
Summary
Energetic and multilingual Flight Attendant with dynamic customer service,management, and dental nursing skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
9
9
years of professional experience
Work History
Qantas International Flight Attendant 2023
Flight Attendant
- Enhanced passenger comfort by promptly addressing concerns and providing personalized assistance during long-haul flights
- Contributed to increased customer satisfaction by delivering top-notch in-flight service.
- Provided exemplary customer service through timely resolution of passenger complaints or issues during international flights.
- Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
Dental Practice Manager
Dental Boutique Sydney CBD
01.2021 - 01.2022
- Developed comprehensive reports on denial patterns, providing actionable insights for management decisionmaking.
- Optimized workflows within the team by assigning tasks based on individual strengths and expertise in particular payers or denial reasons.
- Contributed to company-wide initiatives aimed at improving overall revenue cycle performance through targeted interventions addressing claim denials specifically.
- Participated in cross-functional projects focused on improving end-to-end revenue cycle performance, leveraging expertise in denial management as a key contributor.
Dental Nurse
Dental Clinic
01.2021 - 01.2022
- Increased overall productivity by implementing efficient denial tracking and follow-up processes.
- Assisted dentists in improving treatment efficiency by preparing necessary instruments and materials before appointments.
- Demonstrated commitment to patient safety by adhering strictly to established protocols and guidelines for infection control, radiation exposure minimization, and hazardous materials handling.
Virgin Australia – Cabin Crew 2016-2020
Virgin Australia
01.2016 - 01.2020
- As representing Virgin Australia Cabin Crew, I was responsible for providing a highly polished and professional service to ensure the highest level of on-board safety and customer service for guests
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Collaborated with crew members to deliver a seamless travel experience for passengers on flights.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Hungry Jack's Pty Ltd 12/2/2012-2017
Hungry Jack's Shift Assistant Manager
12.2012 - 01.2017
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Conducted employee performance evaluations, providing constructive feedback to encourage professional growth and development.
- Collaborated with management team members to develop initiatives aimed at increasing overall restaurant profitability.
- Boosted employee morale through recognition programs, fostering a positive work environment that promoted teamwork and collaboration.
- Set monthly sales targets for staff members to drive revenue growth consistently across the organization.
Education
Tafe Nsw
Skills
- Team Leadership
- Interpersonal Communications
- Time Management
- Attention to Detail
- Analytical thinking
- Goal-Oriented
Languages
English
Hindi
Marathi
Timeline
Dental Practice Manager
Dental Boutique Sydney CBD
01.2021 - 01.2022
Dental Nurse
Dental Clinic
01.2021 - 01.2022
Virgin Australia – Cabin Crew 2016-2020
Virgin Australia
01.2016 - 01.2020
Hungry Jack's Pty Ltd 12/2/2012-2017
Hungry Jack's Shift Assistant Manager
12.2012 - 01.2017
Qantas International Flight Attendant 2023
Flight Attendant
Tafe Nsw
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