Rashmika Senghani
Perth,WA
Summary
Driven Peer Support Specialist from Peer Connections Manitoba, adept in recovery guidance and building trust through rapport. Excelled in mental health advocacy, achieving significant client progress and community awareness. Leveraged problem-solving and relationship-building skills to enhance service delivery and client support systems.
Overview
6
6
years of professional experience
Work History
Volunteer-Digital Crisis Support Worker
Lifeline WA
04.2024 - Current
- Improved caller well-being by actively listening and providing empathetic support during crisis situations.
- Upheld strict confidentiality standards, ensuring privacy for all callers seeking help through the crisis line service.
- Handled sensitive topics such as substance abuse, domestic violence, or mental health crises with professionalism and empathy.
- Managed high-stress situations effectively, remaining calm under pressure while providing compassionate assistance to callers in need.
- Participated in ongoing professional development opportunities to stay current with best practices in crisis line work.
Peer Support Specialist
Peer Connections Manitoba
06.2020 - 08.2023
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Delivered high quality services and facilitate positive educational and social experience to clients.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises or yoga classes.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Communicated with individuals' family members, offering information, and insight into support services available at community level.
- Increased community awareness about mental health issues by participating in outreach events such as mental health fairs or informational presentations.
Fashion Associate
Walmart
08.2018 - 06.2020
- Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.
- Acquired knowledge of various designers'' collections, enabling me to provide expert guidance for customers seeking specific styles or brands.
- Assisted in training new associates on key aspects of the role, such as product knowledge, visual merchandising techniques, and excellent customer service.
- Built strong relationships with clientele through attentive service and tailored style advice.
- Contributed to successful promotional events by engaging customers and promoting featured products effectively.
Education
Bachelor of Arts - Psychology
University of Manitoba
Winnipeg, MB, Canada12.2022
Skills
Peer Support Ethics
Recovery guidance
Rapport Building
Self-Care Management
Problem-solving skills
Relationship-building skills
Mental Health Advocacy
Stress reduction techniques
Mental Health Services
Timeline
Volunteer-Digital Crisis Support Worker
Lifeline WA
04.2024 - Current
Peer Support Specialist
Peer Connections Manitoba
06.2020 - 08.2023
Fashion Associate
Walmart
08.2018 - 06.2020
Bachelor of Arts - Psychology
University of Manitoba
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