Rashpal Singh

• Managed daily operations of the burger shop, ensuring smooth and efficient service.
• Recruited, trained, and supervised a team of three employees, including cooks, servers, and cashiers.
• Conducted regular performance reviews, and provided ongoing training to improve team skills and customer service.
• Ensured high levels of customer satisfaction by addressing complaints, resolving issues promptly, and maintaining a welcoming environment.
• Oversaw inventory control, ordering, and stock management to minimize waste, and ensure product availability.
• Negotiated with suppliers for the best pricing on ingredients and supplies.
• Managed budgeting, financial record-keeping, and cash flow, ensuring the business stayed within budget and met profitability goals.
• Handled daily cash and card transactions, and reconciled accounts.
• Ensured food quality and consistency aligned with brand standards.
• Developed and executed local marketing strategies to drive foot traffic and increase sales, including social media promotion, special offers, and community involvement.
• Ensured compliance with food safety, health, and sanitation regulations.
• Conducted regular inspections to ensure that cleanliness and safety standards were met.
• Built strong relationships with regular customers, and encouraged feedback to improve the overall dining experience.
• Maintained accurate records for tax filings, profit and loss statements, and financial forecasting.

• Receives and manages inbound referrals (from health professionals, hospitals, and government agencies).
• Registers clients using My Aged Care systems.
• Undertakes aged care screening with clients using the National Screening and Assessment Form (NSAF) in conversational mode.
• Identifies client service needs, and assists clients in determining the next steps.
• Creates an action plan, matches, and refers for assessment (Home Support or Comprehensive).
• Matches clients with relevant services.
• Refers to complex inquiries to team leaders.
• Provides client-specific information to registered clients, authenticated service providers, and healthcare providers.
• Keeps up-to-date with ongoing changes to legislation, policies, and procedures.

Support clients with mental health disability at nursing homes.
Assist with the care, handling, transfer, and transport of patients.
Successful completion of required mandatory training activities including training related to the national standards.
·Accept accountability to ensure that all clinical information is documented and stored in compliance with the Victorian Health Record Act 2001.

• Act as a second point of contact representing Primus Telecommunication.
• Providing solutions for Australian consumers and home-based customers regarding their Primus ADSL, Naked DSL, Dial-Up, Phone, VoIP, and Wireless installation and operations.
• Determining issues related to voice services, ADSL, wireless, and VoIP connectivity, and escalating them to the respective departments.
• Helping customers in the installation and setup of ADSL, Naked DSL, VoIP, dial-up, and wireless internet connections.
• Resolving customers' internet connectivity problems: dropout issues, speed issues, data flow issues, time issues, authentication issues, browser issues, email client issues, and computer issues.
• Advising users of problem progress, as per the requirements of Service Level Agreements (SLAs).
• Participate in team meetings, and give equal contributions to achieve company-set targets.

• Testing PSTN lines on the Telstra PSTN network.
• Identifying faults on the network and performing various tests.
• Undergoing troubleshooting with consumer, business, corporate, and wholesale customers, and ensuring a high level of customer satisfaction.
• Ensuring that all Service Level Agreements are adhered to.
• Provided customer support for Telstra customers for various telecom products, such as wireless internet (NextG and LTE), ADSL, cable internet, etc.
• Have knowledge and experience working with the latest software and tools used by Telstra.
• I have performed various roles, such as technical support, billing support, and complaint resolution.
• Performed as per set KPIs for AHT, Customer Satisfaction, Conformance, Adherence, etc.