Rasica Vaidhya
Campsie
Summary
Hardworking Customer Service Representative with 2+ years of experience working with various hospitality organizations. Trained in project and time management with extensive knowledge of customer service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Barista and Bartender
SSP
07.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Restaurant Waitress
Mancini's Firewood Pizza
10.2022 - 02.2025
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
Retail Assistant
IGA Supermarket
05.2021 - 03.2022
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items and join reward programs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Coles Team Member Online Personal Shopper
Coles
10.2020 - 10.2021
- Carried out day-day-day duties accurately and efficiently.
- Developed team communications and information for meetings.
- Increased customer satisfaction by resolving product or service issues.
- Monitored company inventory to keep stock levels and databases updated.
Waitress/ All Rounder
Afgan Royal Resturant
12.2019 - 06.2020
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Resolving Customer Complaints.
Education
Bachelors of Hospitality Management
Stott's College
High School Diploma -
South Western State College
03.2018
Skills
- 2 years of providing great customer service
- High-quality customer service
- Outgoing and friendly
- Engaging personality
- Leadership
- Great communication skills
- Knowledge of safety and hygiene issues
Timeline
Restaurant Waitress
Mancini's Firewood Pizza
10.2022 - 02.2025
Barista and Bartender
SSP
07.2022 - Current
Retail Assistant
IGA Supermarket
05.2021 - 03.2022
Coles Team Member Online Personal Shopper
Coles
10.2020 - 10.2021
Waitress/ All Rounder
Afgan Royal Resturant
12.2019 - 06.2020
High School Diploma -
South Western State College
Bachelors of Hospitality Management
Stott's College
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