RASIDI ABDUL-SAMAD
CALISTA,WA
Summary
- Offering more than 10 years of experience working in dynamic government and private call centres and managing account enquires in banking and finance industries.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Extremely motivated and persistent personality, a hard worker with great PR skills, as well as a great team player.
- Extensive customer service, tele-communication skills and experience of handling difficult cases and clients for more than 20 years.
CAREER OBJECTIVES
Looking for an exciting permanent role to play, and career advancement in a great company with great remunerations and benefits.
Overview
24
24
years of professional experience
Work History
Customer Service Specialist
Probe CX Sub-contractor For Services Australia.
10.2018 - Current
- Providing Customer Service and maintaining support for Centrelink payments per Fortnight.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assessing financial hardship and Indigenous funeral and organising Indigenous their travel and costs.
- Explain and investigate debt charges that customers have incurred on their Account and negotiate a payment plan.
- Help and support their online claims in the My Gov website.
- Access the hours and percentage that customers have been granted for Child Care Subsidy.
Debt Collections Consultant
Pioneer Credit.
10.2013 - 09.2018
- Providing Customer Service to Customers on their Financial Issues.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Tracing Previous Banking Customers.
- Negotiating with Customers to close their accounts.
- Achieving monthly targets.
Sales Demonstrator
Mesh Marketing Sub-contractor For Dyson.
11.2015 - 03.2017
- Promoting and demonstrating our latest products.
- Providing Customer Service and product knowledge for customers who Previously has purchase our products.
- Maintaining a target per day on how many products sold.
Telesales Consultant
Multiple Sclerosis, MS Society.
09.2009 - 05.2013
- Providing Raffle Tickets and Selling to the community.
- Call back and keeping an eye to the customers that have not paid for the raffle tickets.
- Built relationships with customers using strong persuasion and active listening skills.
- Maintaining states on idle phone time.
Customer Care Consultant
Bank Of Queensland.
10.2008 - 08.2009
- Providing Customer Service with bank enquires and transaction queries on the phone.
- Helping customers to reset their internet and home phone passwords.
- Providing the latest high interest accounts information.
- Renewing customers and providing new products for customer to stay with the company.
- Maintaining states and idle phone time.
Customer Care Consultant
Soul Pty Ltd.
05.1999 - 04.2008
- Processing customers enquires in the J-bill system and communicating using Web mail.
- Providing Customer Service with home phones, mobiles and broad band troubleshooting and billing and credit enquires.
- Maintaining states on idle phone time.
- Assist other office administrative duties.
- Assist new employee with training.
- Entering customer information with 90% accuracy utilizing a proprietary customer database.
- Providing effective and timely resolution to accounts on diversified product inquiries.
- Worked for 9 years with them and was made redundant.
- Recognized for achieving best call quality and customer service excellence.
Education
High School Diploma -
Gosnells Senior High School.
Perth, WA12.1996
Diploma Certificate - Office Management.
South Metropolitan TAFE Carlisle Campus
Perth, WA12.1997
Certificate III - Customer Engagement.
Australian Qualifications Framework Arrow Training
Perth, WA06.2020
Certificate IV - Customer Engagement.
Nationally Recognised Training Knowledge Space
Perth, WA12.2016
Tier 2 Compliance Solution - Generic Knowledge - The Finance Industry.
Kaplan Professional
Perth, WA03.2009
Skills
COMPUTER SKILLS
- Windows programs
- Intranet
- Web mail
- Knowledge sites and User guides
- CISCO phone system
- Internet resources page
- Policy and Procedure Adherence
- Multi-Line Phone Talent
- Collections Tracking
- Debt Restructuring
- Collections Optimization
- Prime Debt Soft Debt Settlement
Personal Particulars
- Age: 43 years old.
- Date of Birth: 30 September 1979.
- Sex: Male.
- Citizenship: Australian citizen.
- Marital Status: Married.
Additional Information
CERTIFICATES
- 1999-Best Customer service award in 1999.
- 2002-Certificate of Appreciation for providing friendly and helpful Customer Service.
- 2003-Customer Service Awards for commitment to excellent service noted in letter received from one of our customers.
- 2004-Recived a Certificate that I have past my Empowered Training.
- I have achieved PACT awards. Pact award is an award that Soul uses to give within every 3 months as achievements.
- 2004 PACT award-Fist place for the in the area of Attitude.
- 2005 PACT award-Customer Care Team work award.
- 2005 PACT award-Fist place for the in the area of Character.
- 2006 PACTS award-Consistently maintained and achieved his stats to the high level.
References.
Name: Amber Te-Rata
Company: Probe CX
Title: Team Leader
Contact mobile: 0412 589 396
Name: James Roussell
Company: Probe CX
Title: Team Leader
Contact mobile: 0401 865 050
Name: Cameron Barnes
Company: Probe CX
Title: Customer Service Officer
Contact mobile: 0429 508 953
Name: Quinn Carnegie
Company: Probe CX
Title: Customer Service Officer
Contact mobile: 0422 293 007
Name: Jay Engler
Company: Pioneer Credit
Title: Assistant Team Performance Coach
Contact mobile: 0466 188 781
Timeline
Customer Service Specialist
Probe CX Sub-contractor For Services Australia.
10.2018 - Current
Sales Demonstrator
Mesh Marketing Sub-contractor For Dyson.
11.2015 - 03.2017
Debt Collections Consultant
Pioneer Credit.
10.2013 - 09.2018
Telesales Consultant
Multiple Sclerosis, MS Society.
09.2009 - 05.2013
Customer Care Consultant
Bank Of Queensland.
10.2008 - 08.2009
Customer Care Consultant
Soul Pty Ltd.
05.1999 - 04.2008
High School Diploma -
Gosnells Senior High School.
Diploma Certificate - Office Management.
South Metropolitan TAFE Carlisle Campus
Certificate III - Customer Engagement.
Australian Qualifications Framework Arrow Training
Certificate IV - Customer Engagement.
Nationally Recognised Training Knowledge Space
Tier 2 Compliance Solution - Generic Knowledge - The Finance Industry.
Kaplan Professional
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