Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Rasika Bandara

Huntingdale,WA

Summary

Knowledgeable Software Developer with solid foundation in software development and history of contributing to successful projects. Developed multiple applications that enhanced user experience and streamlined processes. Demonstrated problem-solving abilities and proficiency in coding languages to deliver high-quality solutions.

Overview

11
11
years of professional experience

Work History

Service Desk Analyst

Bunnings
02.2022 - Current
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
  • Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
  • Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.

Graduate Software Engineer

Monash University
01.2021 - 01.2022
  • Enhanced software performance by identifying and resolving coding inefficiencies.
  • Provided technical support to clients, troubleshooting issues promptly for optimal customer satisfaction.
  • Designed scalable software solutions to accommodate future expansion and updates seamlessly.
  • Collaborated with cross-functional teams to ensure seamless integration of new features.

Software Developer Intern

Monash College
07.2021 - 12.2021
  • Worked with developers to identify and remove software bugs.
  • Collaborated with team members to design, develop, and launch a user-friendly software product.
  • Demonstrated adaptability by swiftly learning and applying new technologies, tools, and methodologies as needed throughout the internship period.
  • Developed strong problem-solving skills by troubleshooting complex issues during the internship period.

Customer Service Team Member

Bunnings Warehouse
01.2016 - 04.2021
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
  • Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.

Software Developer Intern

99X
01.2014 - 01.2015
  • Demonstrated adaptability by swiftly learning and applying new technologies, tools, and methodologies as needed throughout the internship period.
  • Developed strong problem-solving skills by troubleshooting complex issues during the internship period.
  • Worked with developers to identify and remove software bugs.
  • Collaborated with team members to design, develop, and launch a user-friendly software product.

Education

Master of Science - Computer Networking

Charles Sturt University
Melbourne, VIC
07-2019

Bachelor of Science - Software Engineering

Cardiff Metropolitan University
Cardiff Wales
07-2015

Skills

  • ITIL Knowledge
  • Remote Technical Support
  • Incident Management
  • Network Troubleshooting
  • Responsive Web Design
  • Agile Methodology
  • Entity Framework
  • Security best practices
  • Azure DevOps
  • Unit Testing
  • C# programming
  • RESTful services
  • Web API development

Languages

English
Full Professional
Sinhalese
Native or Bilingual

Interests

  • Woodworking
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Food Tourism
  • Reading
  • App Development
  • Coding and Programming

Timeline

Service Desk Analyst

Bunnings
02.2022 - Current

Software Developer Intern

Monash College
07.2021 - 12.2021

Graduate Software Engineer

Monash University
01.2021 - 01.2022

Customer Service Team Member

Bunnings Warehouse
01.2016 - 04.2021

Software Developer Intern

99X
01.2014 - 01.2015

Master of Science - Computer Networking

Charles Sturt University

Bachelor of Science - Software Engineering

Cardiff Metropolitan University

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Rasika Bandara