Summary
Overview
Work History
Education
Skills
Personal Information
Interests And Accomplishments
Languages
Timeline
Generic

Rasika Gole

A-601. Samarth Shristi. Datta Mandir Road.Bhandup West,India

Summary

Seasoned Hotel and Hospitality Professional with a diverse 14-year career spanning Facility Management, Front of House operations, and Food & Beverage services. Demonstrated expertise in delivering exceptional guest experiences through superior communication skills and meticulous organizational abilities. Committed to continuous process improvement and consistently exceeding customer satisfaction benchmarks. Adept at fostering a culture of excellence and driving operational efficiency in high-end hospitality environments. Demonstrates exceptional proficiency in orchestrating daily operations and resolving service challenges with a results-driven approach. Possesses advanced problem-solving skills to address critical issues impacting team performance and business outcomes. Exemplifies superior time management abilities, consistently surpassing expectations for both personal and team productivity.

Overview

16
16
years of professional experience

Work History

Assistant Manager- Facility

CBRE- GWS Local FM Ded.
Mumbai, India
04.2025 - Current
  • Manage the facility's daily operations, ensuring timely maintenance, efficient repairs, and consistent service delivery
  • Coordinate and execute all necessary preparations for client meetings, conferences, and VIP visits to ensure seamless planning and delivery
  • Conduct thorough daily inspections across the facility to ensure that all areas, especially high-traffic zones, meet established standards of cleanliness and maintenance.
  • Oversee and manage all aspects of housekeeping services, including regular coordination with service vendors to address and resolve operational issues. Conduct periodic evaluations to assess the quality and consistency of service delivery, ensuring adherence to established standards and continuous improvement in vendor performance
  • Inspect daily café operations to ensure all furniture and equipment are clean, functional, and well-maintained.
  • Design and implement strategic process enhancements aimed at improving efficiency, consistency, and overall effectiveness of service delivery. Continuously evaluate existing workflows to identify opportunities for optimization and ensure alignment with organizational goals and client expectations.
  • Collaborate closely with internal stakeholders across departments to ensure alignment of facility operations with broader business objectives. Facilitate clear communication and coordination to support strategic goals and enhance overall organizational efficiency
  • Maintain consistent communication with the Technical Operations Manager to consult on critical decisions and provide timely updates on incidents, escalations, and customer complaints. Ensure collaborative problem-solving and alignment on operational priorities.
  • Regularly review and update these safety protocols to maintain compliance with health and safety regulations and to promote a secure working environment.
  • Ensure that monthly toolbox talks are conducted to reinforce general safety practices among staff. Discuss potential hazards, share safety updates, and promote a culture of awareness and responsibility in the workplace.
  • Ensure that all Purchase Orders are raised in a timely manner to support uninterrupted operations.
  • GWS Local FM Ded.

Workspace Experience & Operations Senior Coordinator

Jones Lang Lasalle
Mumbai, India
11.2022 - 03.2025
  • Company Overview: HSBC Account.
  • Proactively addressing and resolving maintenance concerns to ensure prompt and efficient service delivery.
  • Managing and optimizing the daily operational aspects of facilities, encompassing comprehensive cleaning protocols, proactive maintenance initiatives, and timely repairs to ensure optimal functionality and occupant satisfaction.
  • Reviewing facility usage reports to determine which areas are being used most frequently and scheduling staff accordingly.
  • Organizing & managing EHS related activities i.e., Fire Drill, Trainings, etc. while taking necessary permissions.
  • Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift.
  • Presenting a comprehensive monthly progress report to the client, highlighting key achievements and milestones accomplished on-site.
  • Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep.
  • Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc. and initiate immediate rectification actions.
  • Coordinate and oversee operations, maintenance, administration, and improvement of properties.
  • Maintain records of maintenance, operating costs, and special permits issued.
  • Implementation and Optimization of Site-Specific Updates to Facility Management System (FMS).
  • Uploading of all mandatory documentation into the DART system, with particular emphasis on various audit processes and EHS-related events, to maintain optimal compliance and efficiency.
  • Overseeing cross-functional coordination and efficient logistical operations for inter-departmental and sister site departmental material movement.
  • HSBC Account.

Facilities Executive- Soft Services

Jones Lang Lasalle
Mumbai, India
07.2018 - 10.2022
  • Company Overview: HSBC Account.
  • Taking floor rounds for observation. Meeting with business SPOC & Company Assistant to make sure all requirements are fulfilled. To understand any issues or complaints which might rise.
  • Connecting with Housekeeping on regular basis to make them understand what is expected by business & clients from us.
  • Connecting with vendor partners team for any issues, escalation.
  • Managing & providing support for any VIP visits, training, meeting, events, celebration which happens on site.
  • Ordering & maintaining of consumable (toiletries, beverages, etc.) along with material required for any R&M work which is required for smooth working of site.
  • Maintaining of inventory records.
  • Conducting regular safety talk with team for safe working.
  • Communicating & following up with vendor for PO related issue.
  • Providing required site related data or requirement to senior management.
  • Maintaining data of lockers, storage provided to staff.
  • Supporting business for any movement related activities.
  • HSBC Account.

Front Office Executive

Jones Lang Lasalle- HSBC Account
Mumbai, India
03.2016 - 07.2018
  • Greeting, welcoming, and directing visitors & vendor partners, notifying company personnel of visitor arrival.
  • Maintains security and telecommunications system.
  • Maintaining & handling first Aid box.
  • HSBC Account.

Food & Beverage Executive

Millennium and Copthorne @ Chelsea football Club
London, United Kingdom
11.2013 - 03.2014
  • Providing food & beverage in restaurant lounge and bar.
  • Carrying out set up duties for restaurant and event and conferences.
  • Setting up and closing of bar during game days.
  • Closing of shifts and cash management.

Front of house, Reception and Trainee Shift leader

Grange Hotels
London, United Kingdom
08.2012 - 07.2013
  • Completing procedures when guest arrives and leave.
  • Preparing bills and taking payments.
  • Completing banking procedures and shift closures.
  • Dealing with guest special request and requirements. Handling customer complains.
  • Making reservation for new bookings.
  • Training of new receptionist. Assisting in making rotas.

Front of house, Co-ordinate

AtLake Restaurant
Mumbai, India
06.2009 - 10.2011
  • Making and taking care of Reservations.
  • Cash Handling, preparing daily reports and managing inventory.
  • Handling guest relation for the restaurant.
  • Arranging small events and parties.

Education

ILM Level 6 - Hospitality and Leadership Management

Ealing, Hammersmith & West London College
London
01.2014

International Advance Diploma - Hospitality & Tourism Management

Informatics Academy
Singapore
01.2009

Diploma - Business Administration (Hospitality Management)

PSB Academy
Singapore
01.2006

Secondary School Certificate -

St. Lawrence High School
Mumbai, India
01.2004

Skills

  • Facility management
  • Vendor coordination
  • Workplace safety
  • EHS compliance
  • Operational efficiency
  • Facility optimization
  • Team collaboration
  • Client relationship management
  • Recruiting and interviewing
  • Customer relationship management (CRM)

Personal Information

Mobile no: +91-9820775172

Date of Birth: 3rd September 1987

Interests And Accomplishments

  • Foundation Certificate in Food Hygiene by Royal Society for Public Health (RSPH) 2012.
  • Member of Overseas association Singapore in 2008-2009.
  • Captained the school Basketball team during zone games in 2002-2004.
  • Certificate of Merit from Bal Jyoti Scholarship examination 2003 by NIIT.
  • Certificate of completion of Road Safety Patrol course (RSP), Mumbai from year 1998 to 2007.
  • Certificate of completion of SAP ERP Essential Training for Beginners.
  • Certificate of completion of Problem-Solving Techniques.

Languages

English
Full Professional
Marathi
Professional
Hindi
Professional

Timeline

Assistant Manager- Facility

CBRE- GWS Local FM Ded.
04.2025 - Current

Workspace Experience & Operations Senior Coordinator

Jones Lang Lasalle
11.2022 - 03.2025

Facilities Executive- Soft Services

Jones Lang Lasalle
07.2018 - 10.2022

Front Office Executive

Jones Lang Lasalle- HSBC Account
03.2016 - 07.2018

Food & Beverage Executive

Millennium and Copthorne @ Chelsea football Club
11.2013 - 03.2014

Front of house, Reception and Trainee Shift leader

Grange Hotels
08.2012 - 07.2013

Front of house, Co-ordinate

AtLake Restaurant
06.2009 - 10.2011

ILM Level 6 - Hospitality and Leadership Management

Ealing, Hammersmith & West London College

International Advance Diploma - Hospitality & Tourism Management

Informatics Academy

Diploma - Business Administration (Hospitality Management)

PSB Academy

Secondary School Certificate -

St. Lawrence High School

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Rasika Gole