Summary
Overview
Work History
Education
Skills
Timeline
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Rasna Kaur

Rasna Kaur

Rowville

Summary

Hi, I'm Rasna! I'm currently studying Law and Commerce at Deakin University, with a strong passion for integrating both fields into my future career. Alongside my studies, I have developed valuable experience as a results-oriented sales professional. As a Team Leader at Boost Juice, I honed my leadership, customer service, and team management skills in a fast-paced environment. Additionally, during my time at Kmart as a Sales Assistant, I built strong customer relationships, successfully closed sales, and developed in-depth product knowledge, particularly in the Beauty and Clothing departments.


I am highly skilled in customer engagement, conflict resolution, and problem-solving, ensuring customer satisfaction and loyalty. Adaptable and proactive, I consistently exceed sales goals while collaborating effectively within teams. My dedication to providing exceptional service and achieving results aligns with my goal of expanding my skill set across industries as I work toward a successful career in law, commerce, or related fields.


Overview

3
3
years of professional experience

Work History

Food and Beverage Server

Boost Juice International
08.2022 - Current
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Remained focused, calm and professional during peak rush hours.
  • Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
  • Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.

Retail Sales Assistant

Kmart Australia Limited
12.2022 - 04.2024
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
  • Improved store appearance with effective merchandising and creative displays.

Cafe Worker

Gloria Jean's Coffees
01.2022 - 06.2022
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Maintained clean and attractive product displays to entice customer purchases.

Education

Bachelor of Commerce and Law -

Deakin University
Melbourne, VIC
01.2030

High School Diploma -

Glen Waverley Secondary College
01.2024

Skills

  • Exceptional customer service
  • Communication
  • Teamwork
  • Food handling safety
  • Guest satisfaction
  • Flexible schedule
  • Upselling
  • Complaint handling
  • POS system operation
  • Strong work ethic

Timeline

Retail Sales Assistant

Kmart Australia Limited
12.2022 - 04.2024

Food and Beverage Server

Boost Juice International
08.2022 - Current

Cafe Worker

Gloria Jean's Coffees
01.2022 - 06.2022

Bachelor of Commerce and Law -

Deakin University

High School Diploma -

Glen Waverley Secondary College
Rasna Kaur