Rasphal Kaur Singh
Abbotsford
Summary
Experienced with Administration and LGBTQIA+ Community of Practice which enhances workflows and client satisfaction, not only with families but also Goodstarters. Utilizes strategic planning to achieve organizational objectives. Track record of fostering collaboration and ensuring adaptability in dynamic environments.
Overview
5
5
years of professional experience
Work History
Diversity Community of Practice Lead (LBGTQIA+)
Goodstart Early Learning
04.2024 - Current
- Lead Goodstart towards achieving practice goals, fostering collaboration and inclusivity towards the LGBTQIA+ community.
- Mentoring LGBTQIA+ Goodstarters and allies and creating a diverse workspace.
- Collaborating nationwide with other diverse co-horts and working directly with employment diversity on team projects to create a inclusive diverse space for Goodstart Early Learning.
- Organising external resources, running networking sessions and team meetings.
- Creating and developing resources in coherence with the LGBTQIA+ community.
- Developed strong relationships with the Goodstart LGBTQIA+ community and allies by providing personalized attention, understanding their needs, and offering tailored solutions.
- Fostered a culture of innovation within the team by encouraging brainstorming sessions, experimentation with new techniques or tools, and sharing successes and learnings openly.
- Facilitated knowledge sharing within the team by organizing regular training sessions, creating internal resources, and promoting a collaborative learning environment.
- Delivered engaging presentations at conferences to share insights on emerging trends, showcase expertise, and strengthen the practice's reputation.
- Expanded the community base by actively participating in networking events and building strategic partnerships within the industry.
- Spearheaded and implemented new projects to expand scope of engagement.
Administrative Assistant
Goodstart Early Learning
10.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client (family) inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Organised children's orientations and enrolment information.
- Taken tours of the Early Learning Centre, retaining and communicating all essential information to potential clients.
Education
Bachelor of Creative Arts - Creative Arts
La Trobe University
Melbourne, VIC12-2015
Skills
- Organizational development
- Innovation management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Reliability
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Task prioritization
- Self motivation
- Public speaking
- Records management
Accomplishments
Organised multiple networking sessions open to all of Goodstart Early Learning Centres across the country celebrating Pride Month.
Featured in Goodstart's Centre Focus Magazine highlighting with the work within the diversity sector.
Created a LGBTQIA+ toolkit with Community of Practice team.
Have over 5 years of experience in administration in Award winning Childcare Centre.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Interests
- Creative Writing
- Hiking
- Participating in fundraising events to support local charities, schools, or community projects
- Swimming
Timeline
Diversity Community of Practice Lead (LBGTQIA+)
Goodstart Early Learning
04.2024 - Current
Administrative Assistant
Goodstart Early Learning
10.2020 - Current
Bachelor of Creative Arts - Creative Arts
La Trobe University
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