Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ratan Sodhi

Doncaster East,VIC

Summary

Experienced with leading and managing teams to achieve operational excellence. Utilize strategic planning and effective communication to drive team performance. Strong focus on collaboration, communication, and achieving results. Known for strong interpersonal skills and ability to manage changing priorities with ease. Reliable and flexible, always ready to support and inspire team members.

Overview

18
18
years of professional experience

Work History

Team Manager - Quality Assurance

ABC
01.2025 - Current
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Acting as escalation point by assisting in resolving complex queries or complaints beyond the skills, knowledge, or authority of team members.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.

Team Manager - Claims

Allianz Insurance
07.2022 - 12.2024
  • Adhere to GI codes and fulfil all quality assurance and management reporting within timely manner
  • Act as a key player for onshore and offshore lodgement teams to enhance their process for easy claims settlement avoiding delays and future complaints.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Streamlined communication channels for increased efficiency in project execution and decision-making processes.
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.

Senior Customer Resolution Specialist

Allianz Insurance
06.2021 - 07.2022
  • Responsible to improve customer outcomes across customer care and short tail claims to drive key customer metrics
  • SME for One Touch claims aiming to fast track claims settlement
  • Coach new starters with One Touch process and BeValued tool
  • Developed a deep understanding of company products and services, enabling effective troubleshooting and problem-solving abilities when assisting customers.
  • Assisted in the development of training materials focused on improving the skills of other Customer Resolution Specialists within the organization.

Technical Lead

Allianz Insurance
04.2009 - 06.2021
  • Responsible to directly deal with customers complaints, send outcome letters and provides technical support to claims team in resolving escalations
  • Manage dispute and resolve complex complaints
  • Liaise with external loss adjustors, suppliers and investigators
  • Apply technical experience to thoroughly investigate and assess claims
  • Resolve claim escalations based on policy coverage and liability
  • Manage and provide complaint outcomes fairly and efficiently
  • Foster strong working relationships with stakeholders as well as colleagues

Account Manager

HSBC Bank (London, UK)
03.2007 - 09.2008
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.

Education

Masters - Software Engineering -

Punjabi University
01.2003

Bachelor of Business Administration - undefined

Punjab University
01.2001

Skills

  • Customer focus
  • Influencing skills
  • Staff development
  • Team leadership
  • Teamwork and collaboration
  • Problem resolution
  • Training and development
  • Customer service
  • Negotiation and conflict resolution
  • Multitasking
  • Task delegation
  • Team collaboration

Timeline

Team Manager - Quality Assurance

ABC
01.2025 - Current

Team Manager - Claims

Allianz Insurance
07.2022 - 12.2024

Senior Customer Resolution Specialist

Allianz Insurance
06.2021 - 07.2022

Technical Lead

Allianz Insurance
04.2009 - 06.2021

Account Manager

HSBC Bank (London, UK)
03.2007 - 09.2008

Bachelor of Business Administration - undefined

Punjab University

Masters - Software Engineering -

Punjabi University

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Ratan Sodhi