RATHEESH KUMAR
NGUNNAWAL,Australia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Disability Employment Coordinator
Koomarri
09.2021 - Current
- Matched clients to open positions based on skills and work requirements.
- Collaborated with government agencies such as Services Australia and Govt.Treasury to identify job opportunities for clients.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Implemented comprehensive vocational assessments to identify client strengths, skill sets, and career interests, enabling the development of tailored employment plans.
- Monitored participant's progress and provided encouragement and motivation to succeed.
- Provided ongoing support to employed clients through regular check-ins, addressing any workplace issues or concerns as they arose to maintain stable employment.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
- Conducted performance reviews and provided feedback to managers on employee performance.
Disability Support Worker
Koomarri
09.2020 - 07.2021
- Drove clients safely to social activities and appointments.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Front End Cashier
Costco Wholesale Australia Pty Ltd
06.2014 - 08.2020
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Politely assisted customers in person
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Helped drive sales goals and achieve monthly quotas
- Organized store merchandise racks by size, style and colour to promote visually appealing environment
- Cleaned and organized the store, including the checkout desk and displays
- Identified potential shoplifters and alerted management
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
- Verified that all customers received receipts for their purchases
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Preserved a perfect attendance record
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
Manager
AK & GSJ PTY LTD
03.2012 - 06.2014
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Politely assisted customers in person and via telephone
- Communicated with vendors regarding back order availability, future inventory and special orders
- Answered product questions with up-to-date knowledge of sales and store promotions
- Handled daily flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
- Assisted customers with food selection, inquiries and order customization requests
- Developed reputation as an efficient service provider with high levels of accuracy
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Maintained cleanliness and presentation of stock room and production floor
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Participated in physical inventory counts every week
- Carefully interviewed, selected, trained and supervised staff
- Maintained a safe working and guest environment to reduce the risk of injury and accidents
- Quickly identified problem situations and skilfully resolved incidents to the satisfaction of involved parties
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Crew Member
Oporto
06.2009 - 02.2012
- Welcomed customers into the store and helped them locate items
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
- Stocked shelves and supplies and organized displays
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Shared best practices for sales and customer service with other team members to help improve the stores efficiency
- Facilitated successful internal and external audits through sound and thorough documentation
- Alerted customers to upcoming sales events and promotions
- Cleaned and organized the store, including the checkout desk and displays
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Accountant, Cashier
Sai Service Station Ltd
06.2006 - 05.2009
- Posted receipts to appropriate general ledger accounts
- Monitored payments due from clients and promptly contacted clients with past due payments
- Created daily and weekly cash reports for accounting management
- Deal with workshop job card billing, Cash collection and providing good customer services
- Generated invoices upon receipt of billing information and tracked collection progress
- Streamlined daily reporting information entry for efficient record keeping purposes
- Managed and responded to all correspondence and inquiries from customers and vendors
- Communicated with customers to identify and resolve outstanding payments
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
Education
Individual Support (Disability)
Quest
Canberra, ACT03.2020
Post Graduate Diploma - Small Business Management
Institute of Management in Government
08.2006
Accounting And Commerce
Mahatma Gandhi University
India06.1996
Skills
- Microsoft Office Packages: Word, Excel, and Power Point
- Effective networking
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Workplace Safety
- Organizational Skills
- Excellent Communication
- Team Collaboration
Accomplishments
- Supervised team of 10 supported staff employees.
References
- Mr. Jeffrey Beaver, Manager, 0408 774 025, Jeffrey.beaver1973@gmail.com
- Mr. Sahdev Vaghela, Previous Manager, 0433174352, sidh_vaghela@yahoo.com.au
Certification
- First Aid Certification
- ACT Driver's License
Languages
Malayalam
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Disability Employment Coordinator
Koomarri
09.2021 - Current
Disability Support Worker
Koomarri
09.2020 - 07.2021
Front End Cashier
Costco Wholesale Australia Pty Ltd
06.2014 - 08.2020
Manager
AK & GSJ PTY LTD
03.2012 - 06.2014
Crew Member
Oporto
06.2009 - 02.2012
Accountant, Cashier
Sai Service Station Ltd
06.2006 - 05.2009
Individual Support (Disability)
Quest
Post Graduate Diploma - Small Business Management
Institute of Management in Government
Accounting And Commerce
Mahatma Gandhi University
- First Aid Certification
- ACT Driver's License
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