RATISH VRINDAVAN
Senior Banking Officer
Sydney,NSW
Summary
Location: Sydney, Australia CAREER SUMMARY An Accomplished Banker with an expertise in interacting with customers to increase sales and offer services. Seasoned expert at promoting products and offerings, creating new accounts and assisting customers with various requests. Motivated and results-oriented with background increasing new customer accounts and maximizing services among existing customers.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Wealth Relationship Manager
Tata Capital Financial Services
Bengaluru
03.2019 - 11.2022
- Provide unmatched service to the HNW client base, propose financial solutions based on customers financial needs, profiling (demographics and psychographics) and risk appetite
- Update clients on product proposition to empower them to make appropriate investment decisions based on the latest updates in various policies
- Enhance customer satisfaction by promptly and accurately resolving customer queries and complaints
- Develop harmonious relations with customers to continuously cater to their changing financial needs
Relationship Manager
HDFC Bank
Bengaluru
08.2017 - 01.2019
- Implemented innovative strategies to boost business, add new accounts and expand existing client base to meet the predetermined business objectives and targets
- Maximized account profitability by cross selling a wide range of banking and finance products
- Analyzed business needs and achieved the target without compromising on the client’s specifications
- Optimized knowledge of key banking products such as Current and Savings Account, Remittances, credit card, assets and third-party products
Customer Manager
New GRB
Bengaluru
09.2014 - 07.2017
- Effectively handled most of the customer queries and resolved it well within the Turn Around Time
- Ensured specific and efficient project delivery by authorizing operational and administrative functions
- Provided outstanding customer service by scheduling appointments with clients for accelerating business growth, both at commercial and individual level
Deputy Manager
ICICI Bank Wealth Management
Bengaluru
03.2012 - 08.2014
- Diligently evaluated client's investment risk profile, analyzed the financial needs of client and offered best products
- Offered relationship and consulted with the High Net Worth clients
- Ensured compliance with internal policies, procedures, external regulations and information security standards
- Credited merit for completing the bank leadership program
- Completed e-learning programs in Anti Money Laundering, Enhanced Due Diligence, Know Your Customer, Account Opening and customer service program.
Team Lead
MetLife Insurance Company Pvt. Ltd
Bengaluru
10.2006 - 03.2012
- Liaised with walk-in customers and efficiently cross sold insurance policies and new client acquisition
- Reviewed proposal forms to ensure adherence to underwriting standards and AML guidelines
- Served as single-point-contact for handling banking activities such as cash, cheques, credit card transactions, all administrative matters and supervised quality control checks of all branch activities
- Assisted in onboarding new insurance agents and imparted training session for the sales workforce, created awareness about various new processes, taught documentation procedures in new business and other policy service issues
Junior Operations Executive
ING Vysya Life Insurance Company Pvt. Ltd
Bengaluru
09.2002 - 04.2006
Education
Bachelor of Commerce -
Bangalore University
04.1999 - 04.2002
Skills
Customer Service
Core Banking/InsuranceRemittanceRisk OptimizationInvestment Product KnowledgeTeam WorkManaging HNW portfolioMutual FundsFixed Market InstrumentsAccomplishments
- Certificate, e-learning modules, Banking Products, AML, KYC, Forex and remittances
- Customer Services Hands-on Training , MetLife Insurance
- Branch Leadership Program for managers at ICICI Bank, merit for successful completion
Timeline
Wealth Relationship Manager
Tata Capital Financial Services
03.2019 - 11.2022
Relationship Manager
HDFC Bank
08.2017 - 01.2019
Customer Manager
New GRB
09.2014 - 07.2017
Deputy Manager
ICICI Bank Wealth Management
03.2012 - 08.2014
Team Lead
MetLife Insurance Company Pvt. Ltd
10.2006 - 03.2012
Junior Operations Executive
ING Vysya Life Insurance Company Pvt. Ltd
09.2002 - 04.2006
Bachelor of Commerce -
Bangalore University
04.1999 - 04.2002