Ratna Kusuma

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

- Managed daily operational in the store

- Managed inventory control, cash control, stock control

- Managed store employees, training, mentoring, hiring

- Opening and Closing prosedure

- Maintained proper product level, organized backroom

• Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
• Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
• Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
• Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
• Identified opportunities for process improvement, implementing changes that led to increased productivity and cost savings.
• Increased customer satisfaction by providing timely and accurate banking services.
• Consistently exceeded sales targets by identifying potential sales opportunities and cultivating strong client relationships.
• Improved branch performance through effective staff training and development initiatives.

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Advertised client properties through websites, social media, and real estate guides.
• Maintained connections with clients to encourage repeat business and referrals.