Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Timeline
Generic
Ratna Sari

Ratna Sari

Tarneit,Australia

Summary

Results-driven professional skilled in enhancing operational efficiency and customer satisfaction, leveraging problem-solving and advanced Microsoft Excel skills to consistently exceed performance metrics at Lululemon Athletica DC. Experienced across diverse roles in Ecommerce and Health & Safety, excelling in dynamic environments while demonstrating exceptional communication and teamwork capabilities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Ecommerce Department Worker

Lululemon Athletica DC
Ravenhall, Australia
10.2022 - Current
  • Picks, packs, processes, and ships orders by using Manthattan system in a timely and accurate manner as assigned by leadership
  • Meets or exceeds engineered metrics i.e., units picked per hour/orders per hour and takes personal responsibility around daily metrics and performance
  • Support all areas of the distribution center including but not limited to value added services, receiving, shipping, and overall movement of inventory as business needs dictate
  • Can effectively use and solve basic problems in: Picking/putting systems, Scanners, printer Etc
  • Experience in data admin task: international shipping process, returns, damages, data entry, provide end of day shipping report to supervisor
  • Competent Microsoft Wods & Excel
  • Being part of Heath Safety Representative (HSR) and gained the certificate
  • Experience as a facilitator with learning & Leadership team by conduct the development training, onboarding training, safety walk training, etc
  • Capable of recognizing and raising communication around tasks, department issues, and relevant personal contexts
  • Demonstrates beginning ability to support and advise peers around standard operating procedures
  • Joined with Culture Club for preparing monthly event which held in DC

Swimming Instructor

Aquapulse
Hoppers Crossing, Vic
02.2018 - Current
  • Participated in continuing education courses related to aquatics instruction.
  • Kept up-to-date on current trends within the field of competitive swimming instruction.
  • Created lesson plans tailored to the individual needs of each student.
  • Instructed participants in proper stroke techniques to encourage self-reliant swimming.
  • Fostered a culture of teamwork and respect among students and staff.
  • Assessed student progress and provided feedback to improve technique and confidence in the water.
  • Implemented behavior management techniques to maintain discipline and a positive learning environment.
  • Collaborated with parents and guardians to address concerns and outline student progress.
  • Created strategies to help meet needs of mentally and physically challenged swimmers.
  • Recommended appropriate level classes to swimmers based on needs and preferences.
  • Communicated effectively with parents about their child's progress in the program.
  • Recommended modifications of exercises to help participants avoid injuries.
  • Handled student situations using logic and mediation skills.

Full Time Tram Driver

Yarra Tram
Brunswick, VIC
03.2022 - 09.2022
  • Managed time efficiently when making multiple stops along designated routes.
  • Communicated effectively with dispatch and customers to provide status updates.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Inspected vehicles for mechanical items and safety issues prior to operating them.
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Followed routes assigned by dispatchers to meet delivery objectives.
  • Adhered to traffic laws and regulations to prevent accidents.
  • Ensured vehicle cleanliness and performed regular maintenance checks.
  • Maintained confidentiality of sensitive materials during transport.
  • Transported riders to designated stops according to pre-determined schedules.
  • Reported any vehicle malfunctions or accidents immediately to management.

Quality Control & Health & Safety Worker

Marley Spoon DC
Altona North, Australia
01.2020 - 01.2022
  • Performed quality control checks at the end of line in production ensuring the quality of our products is of the highest standard for our customers
  • Ensured our meal kits contain all the ingredients required by our customers based on the recipe
  • Followed Marley Spoon policies and procedures
  • Support and follow directions from supervisor or management and complete tasks with minimum supervision
  • Reported all food safety and sanitation issues to an immediate supervisor
  • Ability to work in a temperature controlled environment (2-4 degrees)
  • Proficient-level user of Google office suite (Sheets, Docs, Drive, etc)
  • Part of Health safety Representative who is promoting and maintaining a safe and healthy work environment and work together to identify hazards, develop safety policies, and ensure compliance with health and safety regulations
  • Safety conduct during Covid-19 Pandemic at DC by organizing and implementing covid test for all employees & constructors daily
  • Implemented routine safety walk around DC and reported to Safety Manager
  • Ensure general office stock supplies, consumables, PPE and Covid test are in stock
  • Experienced as receptionist role

DHL Courier

DHL
Tullamarine, VIC
01.2016 - 04.2019
  • Offered excellent customer service, resolving issues and answering queries at the point of delivery.
  • Communicated customer complaints, requests and feedback to company management.
  • Reported issues to supervisors resulting in increased customer satisfaction.
  • Adjusted routes in real-time based on traffic conditions or customer requests.
  • Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
  • Assisted with loading and unloading of cargo as needed.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Ensured all packages were properly labeled and sealed.
  • Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
  • Checked contents of shipment against shipping documents prior to leaving warehouse.
  • Delivered items to residential addresses within specified time frames.
  • Performed regular maintenance checks on vehicles including oil changes and tire rotations.
  • Assisted in the sorting and organizing of packages for efficient delivery routes.
  • Inspected and verified packages at pickup and delivery points to ensure correct contents and undamaged items.
  • Coordinated parcel delivery using strong time management skills.
  • Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
  • Used GPS navigation to plan routes and rerouted for unexpected delays.
  • Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
  • Loaded and unloaded cargo from trucks, vans, and containers.
  • Provided excellent customer service by answering questions about delivery status.
  • Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.
  • Collaborated with warehouse staff to ensure accurate and timely dispatch of packages.

Sushi & Juice Bar Staff

Pure Joy
Sunshine Plaza
06.2011 - 01.2013
  • Acting as Second In Charge when Manager/ Owner were away.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Followed health codes regulations regarding safe handling of food products.
  • Managed bar area, beverages design and menu and handled inventory, regulation compliance, and customer relationships.
  • Maintained a clean, organized work area at all times.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Performed opening and closing duties as required such as counting money in cash drawers, setting up registers, stocking shelves.
  • Provided suggestions for food pairings with different drinks when requested by customers.
  • Managed cash transactions including credit cards, debit cards and cash payments from guests quickly and efficiently.
  • Balanced daily registers and generated sales reports for management.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Greeted customers and provided excellent customer service.
  • Resolved customer complaints in a timely manner while maintaining professionalism.
  • Greeted guests with friendliness and professionalism.
  • Effectively multitasked within fast-paced environment

Education

Diploma IV - Hospitality management

Trisakti Toursim University
Jakarta, Indonesia
01.2005

Skills

  • Microsoft Word
  • Microsoft Excel
  • CPR
  • First Aid
  • Working with Children Check
  • Full Driving License
  • English
  • Indonesian
  • Swim Teacher License
  • Occupational Health and Safety
  • Communication Skills
  • Attention to detail
  • Data entry
  • Administration Skills
  • Collaboration
  • Sales and Marketing
  • Hospitality
  • Client engagement
  • Negotiation
  • Crisis Intervention
  • Supervision
  • Time management
  • Teamwork
  • Inventory stocking
  • Equipment maintenance
  • Customer relations
  • Problem-solving
  • Verbal and written communication
  • Conflict resolution
  • Customer service
  • OSHA requirements
  • Quality control
  • Loading and unloading procedures
  • Production Assistance
  • Cleaning and sanitation
  • Safety and compliance
  • Creativity and innovation
  • Cleaning

Accomplishments

  • Best performance for above KPIs at Lululemon Athletica DC.
  • Rewarded as 'BE ALL IN' for participation in other departments.
  • Manager's recommendation to join HSR at Marley Spoon.
  • Customer Satisfaction letter at DHL Courier.
  • One year scholarship from Hospitality University to Den Haag, Netherland

References

  • Christina Moelyono, Quality & Safety Manager, Marley Spoon, christina.moelyono@marleyspoon.com, 0422943927
  • Joanita Mataheru, People Ops, Marley Spoon, jmataheru@hotmail.com, 0435600674

Certification

  • 2024 - CERT III Community Services
  • 2024 - CPR Course, Result Aid, Truganina ,Vic
  • 2023 - OHS Training Course,Australia Institute Leadership & Safety, Victoria
  • 2022- Responsible Service of Alcohol Online Training
  • 2021- Infection Control Training
  • 2021- AUSTSWIM Teacher of Aquatics Access and Inclusion
  • 2019- Course in Negotiation & Crisis Intervention
  • 2018- AUSTSWIM Teacher of Swimming and Water Safety & Teacher of Infant and Preschooler Aquatics
  • 2012- Hospitality Training Australia, Follow Workplace Hygiene Procedures
  • 2023 - 2024, Hotel Management in CHN Institute of International Hospitality Management, Leeuwarden, Nedherland

Timeline

Ecommerce Department Worker

Lululemon Athletica DC
10.2022 - Current

Full Time Tram Driver

Yarra Tram
03.2022 - 09.2022

Quality Control & Health & Safety Worker

Marley Spoon DC
01.2020 - 01.2022

Swimming Instructor

Aquapulse
02.2018 - Current

DHL Courier

DHL
01.2016 - 04.2019

Sushi & Juice Bar Staff

Pure Joy
06.2011 - 01.2013

Diploma IV - Hospitality management

Trisakti Toursim University

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Ratna Sari