Rattan Behl
Sydney
Summary
Dynamic professional with extensive experience in agile delivery of customer-facing solutions, complex SaaS management, and cloud migrations. Proficient in leveraging AWS, DevSecOps, and machine learning to develop secure and scalable environments that drive innovation. Demonstrated success in managing product backlogs and aligning business objectives with technical teams to enhance project outcomes. Proven track record of delivering high-value projects for esteemed clients, including Commonwealth Bank, Morningstar, Intuit, and Xero across finance, security, and digital platforms.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Product Owner
COMMONWEALTH BANK OF AUSTRALIA
11.2021 - Current
- Managing modernisation of legacy document management system processing ~20k documents in a day to a cutting edge, highly secure and scalable product, overseeing document ingestion, classification, validation, redaction, and secure storage. This initiative supports faster decision-making, enhances operational efficiency, and significantly reduces turnaround times across products such as Home Loans, Credit Cards, and more.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Owned and prioritized product backlog.
- Strong stakeholder management and collaboration across multiple geographical locations– risk, security and solution architects and wider engineering team.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
- Oversee the training and optimisation of machine learning models for document classification and PII redaction.
- Being the voice of the Customer, my role requires to build relationships with business & technology stakeholders to understand business requirements and enhance/automate the user experience in achieving bank’s target of NPS > 30
- Own the delivery of the features to the production, monitor and analyse the improvements & gather feedback from the business post release.
- Evaluate the technical capabilities of the vendor’s products to ensure they meet the business and technical requirements.
- Drive the design review, application architectural and product specific discussions.
Lead Digital Technical BA
MORNINGSTAR
05.2017 - 11.2021
- Develop and maintain the product vision, roadmap, and strategic objectives aligned to business objectives, cloud best practices and market opportunities..
- Gather, analyze, and prioritize requirements for digital features and enhancements, translating these into actionable product backlogs and user stories
- Implemented cloud-native solutions on AWS, utilizing agile practices to accelerate feature delivery.
- Make data-driven decisions about feature prioritization based on business KPIs, customer usage analytics, and feedback
- Collaborated closely with UI/UX teams to ensure seamless integration of design elements into digital solutions.
- Partner and collaborate with senior business and technology stakeholders across multiple geographical locations.
- Coordinate release schedules and communicate milestone achievements to all stakeholders
- Test new product features work closely with developers to understand the changes and manage production deployments.
- Mentor and lead an offshore team of 6 engineers/ BAs.
Sr Tech Business Analyst (Security)
COVATA PVT LIMITED
03.2016 - 03.2017
SENIOR QA AUTOMATION ENGINEER
DOMAIN GROUP
09.2015 - 02.2016
QUALITY ASSURANCE ANALYST
XERO, AUCKLAND
04.2015 - 09.2015
TECHNICAL PROGRAM MANAGER
INTUIT INC
08.2010 - 04.2015
LEAD QA ENGINEER
IMPETUS INFOTECH
09.2006 - 08.2010
SOFTWARE LOCALISATION ENGINEER
XEROX EUROPE LTD
02.2004 - 06.2006
Education
Master of Science - Software
Kurukshetra University
Bachelor of Accounting - undefined
Delhi University
Skills
- Programming Languages: Java, Python, TypeScript, Panda
- Testing Frameworks: Cypress, Selenium, TestNG
- Product Management: JIRA, Microsoft 365 app, Figma, Fullstory, Confluence, Gliffy, Trello
- Technology: AWS Services, DevSecOps, Machine Learning & Gen AI, AI Agents, ServiceNow, New Relic, Sails point, Salesforce, Kafka, Micro Services, SQL, Swagger, Adobe AEM, RESTful, GraphQL, open-source
- Methodologies: Agile, Waterfall, Scrum, BDD
Certification
- AWS Cloud Practitioner Certification.
- AWS AI Practitioner Certification.
- Prince 2 Foundation.
- Coursera generative AI Fundamentals.
Timeline
Product Owner
COMMONWEALTH BANK OF AUSTRALIA
11.2021 - Current
Lead Digital Technical BA
MORNINGSTAR
05.2017 - 11.2021
Sr Tech Business Analyst (Security)
COVATA PVT LIMITED
03.2016 - 03.2017
SENIOR QA AUTOMATION ENGINEER
DOMAIN GROUP
09.2015 - 02.2016
QUALITY ASSURANCE ANALYST
XERO, AUCKLAND
04.2015 - 09.2015
TECHNICAL PROGRAM MANAGER
INTUIT INC
08.2010 - 04.2015
LEAD QA ENGINEER
IMPETUS INFOTECH
09.2006 - 08.2010
SOFTWARE LOCALISATION ENGINEER
XEROX EUROPE LTD
02.2004 - 06.2006
Bachelor of Accounting - undefined
Delhi University
Master of Science - Software
Kurukshetra University
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