Summary
Overview
Work History
Education
Skills
Additional Information
Reference
Timeline
Generic

Rattanjit Singh

Clyde North,VIC

Summary

Organized professional with noted experience in Health services. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.


Experienced in patient services and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.



Overview

13
13
years of professional experience

Work History

Administration Officer

Monash Health
02.2023 - Current
  • Aid colleagues, Team Leaders, managers, and customers through regular communication and assistance.
  • Screen and transfer incoming calls, take down messages, and transmit information and documents to internal personnel.
  • Contribute to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  • Enter and maintain departmental records in company database.
  • Computerize office activities, maintain customer communications, and track records through delivery.
  • Complete forms and reports to facilitate admission, transfer or discharge.

Office Manager

EBM Family Medical Practice
02.2018 - 10.2022
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Developed standard operating procedures for all administrative employees.
  • Delivered performance reviews, recommending additional training or advancements.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Maintained computer and physical filing systems.
  • Compared vendor prices and negotiated for optimal savings.
  • Updated reports, managed accounts and generated reports for company database.
  • Optimized organizational systems for payment collections,deposits and recordkeeping.
  • Prepared meeting rooms and materials and recorded important information.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Oversaw accounting, budgeting and financial reporting.
  • Developed close working relationships with front office and back office staff.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Performed patient assessments and contributed to development of interdisciplinary care plans.
  • Developed policies and procedures for effective practice management.
  • Built relationships with physicians to create steady referral pipeline.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.

Operations Supervisor

Dollar Logistics
10.2015 - 02.2018
  • Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
  • Cultivated member loyalty by delivering flawless service to foster client retention.
  • Streamlined processes to enhance operational productivity and overall traceability.
  • Identified and solved complex strategy obstacles to promote growth and guide business direction.
  • Boosted team performance with enhanced employee evaluation processes.
  • Developed and managed operating budget, meeting department goals.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Tracked company equipment, tools and technology to manage inventory.
  • Managed internal operational standards and productivity targets.

Pharmacist

Rattan Pharmacy
04.2011 - 06.2015
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Interpreted prescription orders, dispensed medications and counseled patients on drugs.
  • Managed pharmaceutical supply procurement and management processes.
  • Reviewed and evaluated orders for non-formulary to identify generic alternatives.
  • Remained knowledgeable about health insurance and other third-party payment programs to facilitate purchases.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Responded to questions and discussed side-effects of specific brand-name and generic pharmaceuticals.
  • Maintained appropriate drug records and completed reports as necessary.
  • Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
  • Reported adverse drug events to comply with regulatory policies and procedures.
  • Inspected drug storage sites, monitored drug supply expiration dates and verified proper supply levels.
  • Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
  • Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
  • Conducted blood pressure screenings to reduce heart attack, stroke and death.

Education

MBA - Health Management

Federation University Australia
Ballarat, VIC
08.2017

Pharmacy

Bachelor of Pharmacy
Punjab Technical University
06.2012

Skills

  • Documentation and control
  • Policy and Procedure Modification
  • Expense Reporting
  • Team Leadership
  • Office administration
  • Account Reconciliation
  • Relationship building
  • Scheduling
  • Mail handling
  • Staff Management

Additional Information

Police Clearance

Working With Children Check

Full Driver License

First Aid Certificate

Immunization history

Certificate 3 in Individual support ( with competency units of age care and disability sector)

NDIS screening clearance

Reference

Reference check on request

Timeline

Administration Officer

Monash Health
02.2023 - Current

Office Manager

EBM Family Medical Practice
02.2018 - 10.2022

Operations Supervisor

Dollar Logistics
10.2015 - 02.2018

Pharmacist

Rattan Pharmacy
04.2011 - 06.2015

MBA - Health Management

Federation University Australia

Pharmacy

Bachelor of Pharmacy

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