Work Preference
Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Ratu Ere Vakaivana
Open To Work

Ratu Ere Vakaivana

Student
Sydney,NSW

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

International Payment OfficerSanctions team memberRelieving Head TellerBank TellerCredit Officer

Work Type

Part Time

Location Preference

HybridOn-Site
Location: Sydney, NSW, AU
Open to relocation: Yes

Salary Range

$70000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid time offPaid sick leaveTeam Building / Company RetreatsPersonal development programs

Summary

An innovative, dedicated and highly versatile individual with extensive experience in the Customer Service industry seeking a challenging position to utilize a diverse range of competencies and skills to contribute to professional development and the promotion of gender and racial inclusion.

Overview

16
16
years of professional experience

Work History

International Payment Officer

ANZ Pacific Operations
12.2021 - 01.2026
  • Indexing payment
  • Creating wit for screenings
  • Attend to customer queries mostly with customer advice.
  • Sending debit and credit advice to customers through email (encrypt/password)
  • Processing Inward and outward payments
  • Running countries' carded rates and emailing them to countries.

Sanctions team member

ANZ Pacific Operation
03.2019 - 12.2021
  • Screening payment for International & transactive
  • Checking of sanctioned parties in a telegraphic transfer and Internet banking for both business and personal customers
  • Making sure all parties are checked well and inputted so there are no fails.
  • Assist with the international team processing inward payments.
  • Early identification of potential risk and operational breaches, and taking appropriate action in line with business policy

Relieving Head Teller

03.2015 - 09.2015
  • Plan and organize the daily workflow before the start of the day
  • Manage customer complaints when they escalate
  • Ensure that all teller tills are balanced and properly secured in the vault
  • Check staff overtime to ensure it is accurately recorded and loaded
  • Check that all training files are signed by the staff who attended
  • Check that all workstations are secure and free from hazards
  • Hold an afternoon meeting to check staff performance and review targets.

Bank Teller

01.2012 - 01.2015
  • Serving customers over the counter
  • Attending to customer queries
  • Referral of sales to personal bankers
  • Registration of customers through internet banking
  • ATM custodian
  • Reconciliation officer
  • Coin teller
  • Foreign teller
  • Bulk custodian

Credit Officer

Carpenter Finance
01.2011 - 01.2012
  • Looking after a 30-60-day arrears portfolio
  • Follow-ups on customer accounts if payment is not made as arranged.
  • Serving notices to field officers and attending to customer queries.
  • Filing of customer legal documents

Attaché

Bank of South Pacific
01.2010 - 12.2010
  • Filing and scanning of the signature card.
  • Preparing a bank check.
  • Printing customer statement.
  • Assisting customer queries over the counter and telephone, resetting PINs, and issuing access cards.
  • Cash advance (MasterCard)
  • Ordering and filing of checks and deposit books.
  • Reconciling the register with the system by the end of the day.
  • Reconciling and issuing the passbook.
  • Activation of the MasterCard.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Diploma - Business Accounting

Fiji National University
01.2009

Pass - Fiji School Leaving Certificate

John Wesley College
01.2006

Pass - Fiji Junior Certificate

Delainamasi Govt School
01.2002

Pass - Fiji Intermediate Examination

Pt Vishnu Deo Memorial School
01.2000

Skills

  • Emphasis on quality and neatness
  • Ability to complete tasks in required time frames
  • Accuracy
  • Maintaining operational matters
  • Managing differing work priorities
  • Excellent oral communication skills
  • Excellent written communication skills
  • Establishing rapport

References

  • Darlene Viliame, Head of Transaction Banking Operations, Pacific, Darlene.Viliame@anz.com, +679 990 5151
  • Mohini Munia, Head of Client Services and Enablement, Mohini.Munia@anz.com
  • Priya Kumar, Team Leader, International Payments, priya.kumar@anz.com
  • Saileshni Devi Prasad, Team Leader, Sanctions, ANZ Tax Free Zone Kalabu, saileshniprasad143@gmail.com

Timeline

International Payment Officer

ANZ Pacific Operations
12.2021 - 01.2026

Sanctions team member

ANZ Pacific Operation
03.2019 - 12.2021

Relieving Head Teller

03.2015 - 09.2015

Bank Teller

01.2012 - 01.2015

Credit Officer

Carpenter Finance
01.2011 - 01.2012

Attaché

Bank of South Pacific
01.2010 - 12.2010

Diploma - Business Accounting

Fiji National University

Pass - Fiji School Leaving Certificate

John Wesley College

Pass - Fiji Junior Certificate

Delainamasi Govt School

Pass - Fiji Intermediate Examination

Pt Vishnu Deo Memorial School

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