Summary
Overview
Work History
Skills
Timeline
Hi, I’m

Ratu Nabila Tijani

High Wycombe,Western Australia
Ratu Nabila Tijani

Summary

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

5
years of professional experience

Work History

Barbarossa Bali

Restaurant Waitress
03.2021 - 09.2022

Job overview

  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Completed credit payments via card processing systems.
  • Operated Abacus POS systems to cash out customer checks and complete order transactions.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Trained new employees in groups and in one-on-one scenarios.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Educated coworkers and customers about new products.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.

Panorama Destination

Travel Design & Reservations Officer
05.2018 - 05.2020

Job overview

  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers and followed outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team-building activities to enhance working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved problems, improved operations and provided exceptional service.

Happy Trails Asia

Reservations Officer
07.2014 - 08.2015

Job overview

  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Maintained awareness of types of rooms available in different resort locations.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Skills

  • Planning and Coordination
  • Restaurant Operation
  • Food and Beverage Service
  • Customer Service and Rapport
  • Billing and Payment Processing
  • Cash Register Operation
  • Phone Inquiries
  • Communications Strategies
  • Register Balancing
  • Agent Coordination
  • POS Software
  • Team Player
  • Warm and Friendly

Timeline

Restaurant Waitress

Barbarossa Bali
03.2021 - 09.2022

Travel Design & Reservations Officer

Panorama Destination
05.2018 - 05.2020

Reservations Officer

Happy Trails Asia
07.2014 - 08.2015

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Ratu Nabila Tijani