To learn, improve and challenge myself in an inclusive and progressive work environment. Always seeking to develop myself as a team member and a leader.
Overview
19
19
years of professional experience
Work History
Office Manager & Team Support Expert
Canberry Properties
ACT
07.2022 - Current
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
Personal Assistant, Team Support Expert
Canberry Properties
ACT
02.2022 - 07.2022
Providing Administrative and technical support, assisting customers with queries, and resolve problems efficiently, business improvement, building processes and procedures, communicating to improve technical issues, workload prioritization, maintenance of records (financial/stock/legislative compliance)
Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
Streamlined communication for better efficiency between executive and team members by acting as a liaison.
Campaign Manager
LJ Hooker
ACT
07.2021 - 01.2022
Interacting with clients, engaging with advertisers and other stakeholders, advertising properties, reporting on stock and interest level, arranging, and liaising with various professionals, organizing properties for sale, managing auctions, arranging meetings with clients/stakeholders
Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
Streamlined communication for better efficiency between executive and team members by acting as a liaison.
Managed multi-channel campaigns for increased brand visibility and customer engagement.
Personal Assistant
LJ Hooker
ACT
05.2017 - 12.2020
Interacting with clients, engaging with advertisers and other stakeholders, advertising properties, reporting on stock and interest level, arranging, and liaising with various professionals, organizing properties for sale, managing auctions, arranging meetings with clients/stakeholders
Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
Improved time management of the executive through effective prioritization and organization of tasks.
Customer Services Representative - Ground Staff
Aerocare - CANBERRA
ACT
01.2017 - 05.2017
Providing positive assistance to travellers, dealing with complaints effectively, public speaking, working in a team environment, ticketing, and issuing boarding passes, escorting passengers across the tarmac safely
Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Enhanced company reputation by providing exceptional customer service and support.
Ground Staff Member
Air Tahiti – French Polynesia
Tahiti
01.2011 - 06.2012
Enhanced customer satisfaction by efficiently handling check-in and boarding processes.
Assisted passengers with special needs, ensuring a comfortable and safe travel experience.
Streamlined baggage handling procedures for faster turnaround times and reduced lost luggage incidents.
Contributed to increased on-time performance by effectively managing gate assignments and aircraft parking.
Event Hostess
Paul Gauguin Cruises
Tahiti
02.2005 - 12.2009
Enhanced guest experience by providing exceptional and personalized service during events.
Assisted event planners in organizing successful events, ensuring smooth execution of planned activities.
Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
Maintained a clean and presentable event space, contributing to a welcoming atmosphere for guests.
<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL
IT Technology Services Expert / Executive IT-Support Team Lead / Service Owner at SAP SEIT Technology Services Expert / Executive IT-Support Team Lead / Service Owner at SAP SE
Senior Expert at EU Day-Ahead Market Support Team at Polish Power Exchange (TGE)Senior Expert at EU Day-Ahead Market Support Team at Polish Power Exchange (TGE)
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA