Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rauana Smith

Bonner,ACT

Summary

To learn, improve and challenge myself in an inclusive and progressive work environment. Always seeking to develop myself as a team member and a leader.

Overview

19
19
years of professional experience

Work History

Office Manager & Team Support Expert

Canberry Properties
ACT
07.2022 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.

Personal Assistant, Team Support Expert

Canberry Properties
ACT
02.2022 - 07.2022
  • Providing Administrative and technical support, assisting customers with queries, and resolve problems efficiently, business improvement, building processes and procedures, communicating to improve technical issues, workload prioritization, maintenance of records (financial/stock/legislative compliance)
  • Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
  • Streamlined communication for better efficiency between executive and team members by acting as a liaison.

Campaign Manager

LJ Hooker
ACT
07.2021 - 01.2022
  • Interacting with clients, engaging with advertisers and other stakeholders, advertising properties, reporting on stock and interest level, arranging, and liaising with various professionals, organizing properties for sale, managing auctions, arranging meetings with clients/stakeholders
  • Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
  • Streamlined communication for better efficiency between executive and team members by acting as a liaison.
  • Managed multi-channel campaigns for increased brand visibility and customer engagement.

Personal Assistant

LJ Hooker
ACT
05.2017 - 12.2020
  • Interacting with clients, engaging with advertisers and other stakeholders, advertising properties, reporting on stock and interest level, arranging, and liaising with various professionals, organizing properties for sale, managing auctions, arranging meetings with clients/stakeholders
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
  • Improved time management of the executive through effective prioritization and organization of tasks.

Customer Services Representative - Ground Staff

Aerocare - CANBERRA
ACT
01.2017 - 05.2017
  • Providing positive assistance to travellers, dealing with complaints effectively, public speaking, working in a team environment, ticketing, and issuing boarding passes, escorting passengers across the tarmac safely
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Enhanced company reputation by providing exceptional customer service and support.

Ground Staff Member

Air Tahiti – French Polynesia
Tahiti
01.2011 - 06.2012
  • Enhanced customer satisfaction by efficiently handling check-in and boarding processes.
  • Assisted passengers with special needs, ensuring a comfortable and safe travel experience.
  • Streamlined baggage handling procedures for faster turnaround times and reduced lost luggage incidents.
  • Contributed to increased on-time performance by effectively managing gate assignments and aircraft parking.

Event Hostess

Paul Gauguin Cruises
Tahiti
02.2005 - 12.2009
  • Enhanced guest experience by providing exceptional and personalized service during events.
  • Assisted event planners in organizing successful events, ensuring smooth execution of planned activities.
  • Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
  • Maintained a clean and presentable event space, contributing to a welcoming atmosphere for guests.

Education

Skills

  • Customer Service
  • Employee Supervision
  • Data Entry
  • Office Management
  • Staff hiring
  • Administrative Support
  • Employee Training
  • Technical Support
  • Document Management
  • Payroll and budgeting
  • Customer Relations

Languages

French
Native or Bilingual
Spanish
Elementary

Timeline

Office Manager & Team Support Expert

Canberry Properties
07.2022 - Current

Personal Assistant, Team Support Expert

Canberry Properties
02.2022 - 07.2022

Campaign Manager

LJ Hooker
07.2021 - 01.2022

Personal Assistant

LJ Hooker
05.2017 - 12.2020

Customer Services Representative - Ground Staff

Aerocare - CANBERRA
01.2017 - 05.2017

Ground Staff Member

Air Tahiti – French Polynesia
01.2011 - 06.2012

Event Hostess

Paul Gauguin Cruises
02.2005 - 12.2009

Similar Profiles

  • Douglas WongDouglas Wong

    <p>Hours per week: 40</p> <ul> <li>Duties, Accomplishments and Related Skills:</li> <li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li> <li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li> <li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li> <li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li> <li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li> <li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li> <li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li> <li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li> </ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p> <ul> <li>Duties, Accomplishments and Related Skills:</li> <li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li> <li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li> <li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li> <li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li> <li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li> <li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li> <li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li> <li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li> </ul> at INDUSTRIAL VIDEO & CONTROL

  • Alexander CookAlexander Cook

    IT Technology Services Expert / Executive IT-Support Team Lead / Service Owner at SAP SEIT Technology Services Expert / Executive IT-Support Team Lead / Service Owner at SAP SE

  • Anna EgemanAnna Egeman

    Senior Expert at EU Day-Ahead Market Support Team at Polish Power Exchange (TGE)Senior Expert at EU Day-Ahead Market Support Team at Polish Power Exchange (TGE)

  • HUSNA BANU NAYEEMHUSNA BANU NAYEEM

    M365 Support Team Lead and Office Admin at MERIDIAN SOLUTIONS PVT LTDM365 Support Team Lead and Office Admin at MERIDIAN SOLUTIONS PVT LTD

CREATE PROFILE
Rauana Smith