Rauana Smith
Bonner,ACT
Summary
To learn, improve and challenge myself in an inclusive and progressive work environment. Always seeking to develop myself as a team member and a leader.
Overview
19
19
years of professional experience
Work History
Office Manager & Team Support Expert
Canberry Properties
07.2022 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
Personal Assistant, Team Support Expert
Canberry Properties
02.2022 - 07.2022
- Providing Administrative and technical support, assisting customers with queries, and resolve problems efficiently, business improvement, building processes and procedures, communicating to improve technical issues, workload prioritization, maintenance of records (financial/stock/legislative compliance)
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Streamlined communication for better efficiency between executive and team members by acting as a liaison.
Campaign Manager
LJ Hooker
07.2021 - 01.2022
- Interacting with clients, engaging with advertisers and other stakeholders, advertising properties, reporting on stock and interest level, arranging, and liaising with various professionals, organizing properties for sale, managing auctions, arranging meetings with clients/stakeholders
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Streamlined communication for better efficiency between executive and team members by acting as a liaison.
- Managed multi-channel campaigns for increased brand visibility and customer engagement.
Personal Assistant
LJ Hooker
05.2017 - 12.2020
- Interacting with clients, engaging with advertisers and other stakeholders, advertising properties, reporting on stock and interest level, arranging, and liaising with various professionals, organizing properties for sale, managing auctions, arranging meetings with clients/stakeholders
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Improved time management of the executive through effective prioritization and organization of tasks.
Customer Services Representative - Ground Staff
Aerocare - CANBERRA
01.2017 - 05.2017
- Providing positive assistance to travellers, dealing with complaints effectively, public speaking, working in a team environment, ticketing, and issuing boarding passes, escorting passengers across the tarmac safely
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
Ground Staff Member
Air Tahiti – French Polynesia
01.2011 - 06.2012
- Enhanced customer satisfaction by efficiently handling check-in and boarding processes.
- Assisted passengers with special needs, ensuring a comfortable and safe travel experience.
- Streamlined baggage handling procedures for faster turnaround times and reduced lost luggage incidents.
- Contributed to increased on-time performance by effectively managing gate assignments and aircraft parking.
Event Hostess
Paul Gauguin Cruises
02.2005 - 12.2009
- Enhanced guest experience by providing exceptional and personalized service during events.
- Assisted event planners in organizing successful events, ensuring smooth execution of planned activities.
- Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
- Maintained a clean and presentable event space, contributing to a welcoming atmosphere for guests.
Education
Skills
- Customer Service
- Employee Supervision
- Data Entry
- Office Management
- Staff hiring
- Administrative Support
- Employee Training
- Technical Support
- Document Management
- Payroll and budgeting
- Customer Relations
Languages
French
Native or Bilingual
Spanish
Elementary
Timeline
Office Manager & Team Support Expert
Canberry Properties
07.2022 - Current
Personal Assistant, Team Support Expert
Canberry Properties
02.2022 - 07.2022
Campaign Manager
LJ Hooker
07.2021 - 01.2022
Personal Assistant
LJ Hooker
05.2017 - 12.2020
Customer Services Representative - Ground Staff
Aerocare - CANBERRA
01.2017 - 05.2017
Ground Staff Member
Air Tahiti – French Polynesia
01.2011 - 06.2012
Event Hostess
Paul Gauguin Cruises
02.2005 - 12.2009
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