Raven Leaso
Wollert,VIC
Summary
Responsible Team Coordinator passionate about managing complex responsibilities with an organized and resourceful approach. Intelligent and analytical with excellent communication and collaboration skills.
Overview
7
7
years of professional experience
Work History
Healthcare Team Coordinator
St John
03.2022 - 07.2024
- Interacting daily with internal and external stakeholders, building and securing strong business relationships
- Following office workflow procedures to ensure maximum efficiency
- Supporting the Healthcare team with ongoing training within our CRM systems, Sharepoint, TEAMS
- Ensuring consistent stock levels daily
- Coordinate weekly training sessions and seminars with internal and external stakeholders
- Maintain accurate employee records and databases to maintain clean data for efficient administration and reporting
- Coordinating training and development activities: Assisting in the planning and execution of employee training programs and development initiatives
- Ensure systems and processes are regularly reviewed and remain efficient
- Preparation of marketing collateral, submissions, reports and presentations
- Coordinate travel and logistics for the Healthcare Team.
Home Health Representative - Medical Alarms
St John
05.2019 - 03.2022
- Participation in individual development and training programs, provided internally
- Holding a high level of confidence in technical knowledge, using our current systems, TEAMS, SharePoint
- Efficiently able to complete tasks under pressure
- Meeting KPI’s within attending to critical cases efficiently
- Obtaining a high consistent conversion rate within my lead conversions
- Strong work ethic
- The ability to show initiative during the fluctuation of work load
- Work and perform within the St John values consistently within interacting with clients and also my colleagues
- Great leadership skills within my team
- Providing ideas and feedback to our team, ensuring that our clients needs are met
- Participating well in team building projects, always being involved in our work meetings, sharing ideas.
Lone Worker Monitoring Representative
St John
05.2017 - 05.2019
- Providing high-quality and consistent customer service to all Lone Worker clients
- Having the ability to remain calm when undergoing a Lone Worker activation
- The ability to liaise well with customers, ensuring that their needs are met
- Offering supportive feedback to current and potential clients
- Staying focused when under pressure
- The ability to work well with colleagues, offering them help and guidance when needed with the process of monitoring Lone Workers
- Performing excellent work ethic
- The ability to show initiative during the busy and quiet periods of the day
- Being able to assist the Customer Support and Monitoring Team in the maintenance and accuracy of an up-to-date database of customer information, and still remain focused with monitoring Lone Workers
- The ability to perform the St John values consistently within interacting with clients and also other customer support and monitoring teams
- Implementing strong leadership skills
- Providing ideas and feedback about the Lone Worker system, which enhances St John service and reputation.
Education
NCEA level 1,2 and 3 -
Auckland Girls Grammar School
Auckland, New Zealand St John Mental Health Course -
First Aid course level 1 -
07.2022
Skills
- Team motivation
- Workload balancing
- Schedule Management
- Meeting leadership
- Attention to Detail
- Multitasking
- Team Communication and Collaboration
- Organizational Skills
- Critical Thinking
- Adaptability and Flexibility
- Data Entry
- Task Prioritization
Contact
0435048444, raven.leaso@hotmail.com
References
- Vola Betham, Healthcare Relationship National Manager, St John, Vola.betham@stjohn.org.nz, +64274238426
- Fran Malcolm, Healthcare Relationship Manager, St John, Fran.malcolm@stjohn.org.nz, +64274962911
- Vanessa Thompson, Healthcare Relationship Manager, St John, Vanesaa.thompson@stjohn.org.nz
Timeline
Healthcare Team Coordinator
St John
03.2022 - 07.2024
Home Health Representative - Medical Alarms
St John
05.2019 - 03.2022
Lone Worker Monitoring Representative
St John
05.2017 - 05.2019
NCEA level 1,2 and 3 -
Auckland Girls Grammar School
St John Mental Health Course -
First Aid course level 1 -
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