Raven MacArthur

• Supporting a portfolio of Enterprise mobility corporate accounts, large corporate accounts
• Provide support to customers through the following Servicing Journeys (Onboarding, Provisioning, Level 1 Fault Trouble Shooting, In-life care)
• Answering customer queries in a timely and efficient manner and take ownership to resolve concerns and enquiries and achieve first contact resolution where possible
• Triage or escalate to the right internal party if an issue is unable to be resolved at first point of contact
• Process orders and transactions in an efficient and timely manner while providing a leading customer experience
• Work cooperatively with Billing, Sales, Finance and Operations on billing queries, and/or credit and collections or commercial disputes ensuring customer is regularly kept up to date with relevant information
• Always provide accurate and timely information to our customers specific to their orders and needs
• Manage workflow queues, mail-boxes and escalation tickets in a prioritized and efficient manner
• Actively participate in continuous business improvement by suggesting changes that enhance the customer experience