Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Reference- Professional
Reference- Personal and Professional.
Timeline
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Raven Mercer

Coffs Harbor,NSW

Summary

I am the dynamic owner and CEO of Raven Transformations therapy.

I specialize in trauma recovery from intergenerational trauma patterns that create mental health and relational issues with my clients.

As part of my role it is essential that I excel in communication, empathy, and problem-solving to support diverse client needs.

I undertake regular non formal personal study in areas of interest such as CBT, mindfulness, early childhood development, shamanic practices, quantum physics, neuro plasticity, psychology and Australian indigenous culture.

I have developed my own form of therapy: Shamanic timeline therapy to address the root causes of intergenerational trauma using all of my skills and some of my personal experiences to effectively treat clients with complex emotional issues that have arisen as a result of intergenerational trauma.

I am looking to add part time work with SCU to assist students as required in either address intergenerational trauma patterns or support them through their educational journey.

I am passionate about helping others and understand the immense positive impact of assisting students to achieve their academic goals regardless of their back ground.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Owner

Raven Transformations Therapy
Coffs Harbor, NSW
08.2020 - Current
  • Implemented initiatives aimed at improving overall customer experience.
  • Discovered potential avenues for business development and diversification.
  • Maintained relationships with existing clients by providing superior customer service.
  • Enhanced brand presence by leveraging various social media platforms.
  • Formed and sustained strategic relationships with clients.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Guaranteed adherence to relevant laws and regulations governing business activities.
  • Developed individual courses of treatment for each patient by evaluating goals, mental health and practical conditions.
  • Monitored client's progress throughout the course of therapy by tracking goals set in treatment plan.
  • Conducted initial assessments of clients to determine presenting issues and develop treatment plans.
  • Provided occupational, educational and other informational services to individuals to aid in making educational or vocational plans.
  • Adhered to ethical standards outlined by professional organizations such as APA or ACA.
  • Identified environmental factors that may be contributing to client's symptoms and collaborated with them to create an action plan for change.
  • Consulted with other professionals, agencies and universities to discuss therapies, treatments, counseling resources and techniques.
  • Utilized a variety of techniques such as cognitive-behavioral therapy and mindfulness practices during sessions.
  • Responded to emergency situations and provided crisis support.
  • Worked on outside cases by consulting with different doctors, therapists and clinical staff.
  • Utilized emerging Cognitive Behavioral Therapy, Play Therapy and Narrative Therapy as treatment approaches.
  • Attended trainings, workshops related to current trends in the field of psychology, mental health counseling.
  • Identified needs of customers promptly and efficiently.
  • Managed household errands and other essential duties.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Utilized interpersonal abilities to effectively interact and communicate with customers.
  • Ensured timely completion of tasks to meet deadlines.
  • Maintained superior service levels while communicating with customers through direct contact or calls.

Disability Support Worker

CHESS connect
Coffs Harbour, NSW
09.2018 - 06.2020
  • Collaborated with other professionals to assess client needs.
  • Utilized strong assessment skills to determine necessary client care and daily function assistance.
  • Transported patients safely to social activities and doctors appointments.
  • Administered medication according to doctor's orders and monitored side effects.
  • Transported clients to appointments, social events, and other activities as needed.
  • Participated in team meetings with supervisors, doctors, nurses, therapists.
  • Supervised other workers and caregivers providing services to clients.
  • Created customized menus aligned with diverse nutritional guidelines for improved health outcomes.
  • Provided crisis intervention services during emergency situations.
  • Transported clients to and from medical and mental health appointments with assigned vehicle.45rrrrrrrrrrrrrrrrrrrrrrrrr
  • Organized recreational and educational activities for clients according to individual needs.
  • Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Referred client or family to appropriate community resources to obtain support for mental or physical illness.
  • Guided clients in development of skills and strategies for dealing with individual problems.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Documented services and collected required data for evaluation.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Counseled clients or patients individually and in group sessions to assist recovery from illness and to adjust to life.
  • Encouraged independence by teaching skills needed for everyday life.
  • Advocated for clients to resolve medical or personal crises.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Maintained comprehensive records of services rendered.
  • Provided information to access financial assistance, legal aid or housing.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

Accidental Counsellor - Mental Health Counseling

Accidental Councilor
Coffs Coast Community College
05-2020

NLP Coaching/ Therapist - Neurolinguistic Programming

Evolving Empires
Gold Coast
09-2017

Diploma of Counsellor - Mental Health

Australian Counselling Association
Lismore, NSW
12-2013

Bachelor of Indigenous Studies(Trauma And Healing) - Indigenous Healing

Southern Cross University
NSW
01-2009

Skills

  • Social media control
  • Business planning
  • Design coordination
  • Profit and loss
  • Financial management
  • Marketing
  • Competitive analysis
  • Business development
  • Relationship building
  • Cash flow optimization
  • Business management
  • Sales management
  • Brand strategy planning
  • Small business operations
  • Supply chain optimization
  • Therapy
  • Counseling
  • Personal development sessions
  • Recovery support services
  • Multicultural competence
  • Family therapy background
  • Peer counseling
  • Somatic experiencing
  • Narrative therapy
  • Emotional regulation techniques
  • Art therapy integration
  • Childhood trauma expertise
  • Mindfulness practices
  • Family systems therapy

Affiliations

  • Swimming
  • Digital artist
  • Gardening
  • Shamanic artist
  • Photographer
  • Cooking
  • Walking in nature
  • Watching movies
  • Socializing with friends and family
  • Supporting my two autistic children
  • Breathwork
  • Freeform dance
  • Enjoy music

Languages

French
Limited

Accomplishments

  • Youth in focus one day workshop 1996
  • Diploma for distinguished achievement in international education and understanding
  • Commonwealth scholarship award

Certification

  • RSA certificate
  • Certificate 2 in Hospitality
  • Diploma of counseling CHC51712

Reference- Professional

Lenka Pondelickova

Lenka has worked with me in a professional capacity for just over a year and is willing provide a professional reference to attest to my skills and professionalism.

Email: pondelickova.l@gmail.com

Phone: 0412705784

Reference- Personal and Professional.

Jackie Mckenzie

I have worked with Jackie professionally at CHESS connect and have known her as friend for many years prior until now.

Jackie is willing to give me reference in both a personal character reference and as a professional who who worked beside me and can attest to my proficient and professional conduct.

Email; jackiemckenzie@y7mail.com

Phone: 0432442278

Timeline

Owner

Raven Transformations Therapy
08.2020 - Current

Disability Support Worker

CHESS connect
09.2018 - 06.2020

Accidental Counsellor - Mental Health Counseling

Accidental Councilor

NLP Coaching/ Therapist - Neurolinguistic Programming

Evolving Empires

Diploma of Counsellor - Mental Health

Australian Counselling Association

Bachelor of Indigenous Studies(Trauma And Healing) - Indigenous Healing

Southern Cross University

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Raven Mercer