Ravindra Singh Chandel

Architect suite-based ERP solutions across the entire Workday portfolio (Finance, PSA, Budgeting & Planning) in the context of customer business transformation initiatives. Nurture strategic customer engagement from the early stages of the sales cycle by fostering collaboration and unifying the best of Workday’s and Customer’s talents to ultimately result in the delivering of better business and industry focused solutions.

"Helped 8 customers in their ERP transformation journey across Finance, Supply Chain, Professional Services, and Budgeting & Planning"

Responsibilities

• Help customers across APJ region with their ERP transformation initiatives and ensuring their successful implementation by providing leadership, coordination, strategic direction while considering organization's goals, resources, and constraints.
• Collaborating with various stakeholders, such as senior management, department heads, IT teams, and external vendors, to gain buy-in and ensure alignment between teams involved in transformation program and the broader organizational strategy.
• Taking ownership of the transformation program and managing its overall execution. This includes defining transformation roadmap, project scope, managing project plans, establishing timelines and milestones, identifying & allocating resources, and monitoring progress throughout the program lifecycle.
• Identifying potential risks and challenges associated with program and developing strategies to mitigate them.
• Develop and lead overall solution architecture (business and application architecture), deployment approach/strategy.
• Collaborate with various functional groups (Value Management, Services, Customer Success Management) to build value-driven solution proposition for target customer.

Led the delivery of business transformation program to deliver enterprise-wide ERP solution of Microsoft Dynamics Finance & Operations for the multiple business value streams – Sales, Merchandising, Pricing, CRM, Planning, Manufacturing, Warehousing, and Finance with complex integrations to the digital platform, Advance warehousing, and 3PL systems.

Responsibilities

• Built digitization roadmap of processes, data and system changes to achieve business outcomes.
• Partnered with stakeholders to build business cases and created portfolio proposals to achieve outcomes.
• Established and steered Design Authority Board (DAB) for overseeing the delivery, resolving cross-functional issues, assessing and making architecture decision.
• Delivered 230 business processes across value streams of Finance, SCM, Manufacturing, and Customer Experience, resulted in efficient & integrated end-to-end operations, achieving improved customer & employee experience.
• Led selection of implementation partner, management of vendor relationships and commercial negotiations with product and service vendors.

Finance systems lead, responsible for the solution design & delivery of the strategic projects in the Finance portfolio.
Led the delivery of two strategic projects:

• Designed & delivered the solution to integrate AMP’s strategic CRM platform (Salesforce) to Finance platform to evolve customer billing & payment and advisor payment processes.
• Transformed business process and finance systems to make AMP’s finance platform IFRS and PCI compliant.
• Provided technical leadership to team members during system design.

Managed Finance & Procurement portfolio to work closely with GMs to translate business strategy into system transformation (developed business case and implemented technology).

• Delivered business architecture roadmap, consisted of business case and strategic initiatives across business & technology.
• Delivered a business case to implement a SAAS solution for Contract Management, Strategic Sourcing and Contingent Labour to better manage outsourcing process and control revenue leakage.
• Delivered projects to implement Strategic sourcing and Supplier Risk Assessment and Contract Management solution.
• Maintained deep technical background knowledge in Product & Process in order to facilitate authoritative communications with stakeholders across platform.

• Provided specialist support for the Finance & Supply Chain functions including configuration, training, testing, requirement gathering, new implementation, rollouts of existing functionalities, bug fixing, enhancements, and interface management.
• Provided consulting services by acting as subject matter expert and leading clients through the entire upgrade project.
• Communicated deficits in business process and system performance to senior leadership, recommending appropriate corrective measures.

• Solution Architect and SME for implementing PeopleSoft FSCM 9.0 for Resort World Sentosa, Singapore. Responsible for overall design of the application and mapping of client’s business process in PeopleSoft FSCM application, this includes Procure to Pay, Order to Cash, Casino Receipt Accounting, Treasury Reconciliation, Cash Positioning, Accounting & Reconciliation solution for various merchant’s payment gateways, multi-currency environment, Group Consolidation, and Statutory & Management Reporting structure.
• Managed design and development of management and statutory reporting to meet compliance framework.
• Provided leadership to finance team to cope with system & process changes in a very aggressive timeframe.
• Implementation of best practices pursuant to business process review. Acted as a conduit between Operations, Finance, IT teams and vendor.

Designed & implemented the financial application (PeopleSoft 9.0) with zero defect and integrated it with the insurance system for Canara HSBC Life Insurance. Performed insurance business process study to design and map solution in PeopleSoft. Designed COA structure based on insurance accounting and statutory reporting requirements. Designed and developed income statement (P&L) and Balance sheet reports.

• Implemented Finance for the client Manipal University. It is the nucleus of 53 Educational Institutes and is the first university to launch PeopleSoft applications in India to enhance university processes to global standards. Worked as a Business Analyst and carried out process study of legacy systems to ensure mapping of business processes in PeopleSoft. Identified and fixed implementation defects. Extended usage of PeopleSoft.
• Implemented PeopleSoft finance for the client APTARA. It is a market leader in providing electronic content services and solutions. Worked as a Functional Consultant for Accounts Payables module. Participated in requirement gathering for GL & AP modules and designed TO-BE Process, successfully implemented payables and applicable taxes (GST & Withholding), and defined Month End closing process.

Contributed in the development of Basel-II solution for the client CITI Bank. CITI Group had already implemented PeopleSoft EPM solution and decided to develop custom Basel–II credit risk system. Worked as Technical Analyst to develop Basel-II credit risk engine. Developed business validation rules using SQL definition and developed multiple AE programs to transform financial data to credit risk calculation data.

• Interacted with customers to understand business needs and translate into requirements and project scope.
• Collaborated with stakeholders to define project objectives and criteria.
• Performed gap analysis to identify areas of improvement.

NETCUSTOMER was formed in 2000, with an aim to provide global PeopleSoft product support to its customers. Worked as a Technical Analyst to provide product support. Primary responsibilities were - Customer issue analysis and replication, identify solutions, test new releases (bundles), identify & raise product defects to PeopleSoft Product development team (USA).

• Diagnosed software issues and applied troubleshooting techniques to resolve problems.
• Performed quality assurance and quality control assessments of support ticket fulfillment.