Summary
Overview
Work History
Education
Skills
Certification
Licenses And Awards
References
Timeline
Generic

Riya Gauli

Parramatta,Australia

Summary

Experienced Operations Manager with a background in physiotherapy and a professional license in Nepal. Skilled in healthcare operations, service optimization, and regulatory compliance (NDIS, aged care). Strong leadership in team development, stakeholder engagement, and financial management to drive sustainable growth and quality care. Passionate about improving healthcare accessibility and service excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Manager

Ahava Care
Sydney, Australia
02.2023 - Current
  • Led operational strategies to enhance service delivery, align with organizational goals, and drive continuous improvement.
  • Managed multi-site care services, optimizing caseload management, scheduling, and resource allocation.
  • Ensured compliance with NDIS, Aged Care, and industry regulations, overseeing audits and quality assurance initiatives.
  • Led and mentored a national team, fostering a culture of collaboration, accountability, and professional growth.
  • Strengthened relationships with participants, families, and external stakeholders to improve engagement and outcomes.
  • Oversaw budgeting, financial planning, and resource management to ensure sustainable and cost-efficient operations.

Team Leader

Infinity Care
Sydney, Australia
07.2022 - 02.2023
  • Managed daily operations, providing formal supervision and leadership to a team of Disability Support Workers.
  • Ensured high-quality support services for individuals with disabilities, focusing on compliance, training, and advocacy.
  • Collaborated with internal teams and external stakeholders to coordinate services and resolve concerns.
  • Maintained accurate client records, progress reports, and other key documentation.
  • Provided one-on-one and group training to address client needs and improve service quality.

Physiotherapist

Everest Hospital Pvt. Ltd
01.2019 - 06.2022
  • Assisted in rehabilitation programs for neurological, orthopedic, and post-surgical patients.
  • Provided mobility aid training and supported ADL (Activities of Daily Living) practices.
  • Assisted in plaster applications, wound care, and patient transfer training.
  • Conducted stroke rehabilitation exercises and developed home-based programs for patients.
  • Collaborated with multidisciplinary teams, patients, and families on treatment progress.

Physiotherapy Intern

Bethel Medical Indo Nepal Academy
02.2018 - 08.2018
  • Completed clinical rotations across multiple specialties, including women's health, psychiatric & neurological rehab, general medicine & surgery, and community health.

Education

Master of Public Health (Advanced) -

Torrens University
Sydney
01.2024

Bachelor of Physiotherapy -

Rajiv Gandhi University of Health Sciences
Bangalore, India
01.2020

Skills

  • Operational strategy
  • Compliance oversight
  • Resource allocation
  • Quality assurance
  • Budget management
  • Team leadership
  • Stakeholder engagement

Certification

  • Certificate III in Ageing - Supreme Education, Sydney, NSW
  • Certificate IV in Individual Support (Disability) - Cube Institute, Sydney, NSW
  • Completed Child Safety Module in the Disability Sector
  • NDIS Orientation Module - Completion Certificate
  • Manual Handling Training - National Career Institute
  • First Aid & CPR - Cube Institute, Sydney, NSW
  • Support Coordination Training
  • Cardiopulmonary Resuscitation (CPR)
  • Basic Emergency Life Support
  • First Aid

Licenses And Awards

Registered Physiotherapist - Nepal Physiotherapy Council

References

Available upon request.

Timeline

Operations Manager

Ahava Care
02.2023 - Current

Team Leader

Infinity Care
07.2022 - 02.2023

Physiotherapist

Everest Hospital Pvt. Ltd
01.2019 - 06.2022

Physiotherapy Intern

Bethel Medical Indo Nepal Academy
02.2018 - 08.2018

Master of Public Health (Advanced) -

Torrens University

Bachelor of Physiotherapy -

Rajiv Gandhi University of Health Sciences

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Riya Gauli