Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Hobbies and Interests
Languages
Languages
Timeline
Generic
RAVI KIRAN GHANTA

RAVI KIRAN GHANTA

Vijayawada,India

Summary

Dynamic Senior Systems Engineer with extensive experience at Scorg International Consulting, specializing in Oracle Siebel CRM and incident management. Proven track record in optimizing CRM systems and leading teams to achieve critical SLA targets. Skilled in Control-M and MySQL, with a strong commitment to driving business success through effective solutions.

Overview

4
4
years of professional experience

Work History

Senior Systems Engineer

Scorg International Consulting Pvt
Hyderabad, Telangana
10.2024 - Current
  • I have experienced Oracle CRM while working on the Telstra project through Cognizant (contract).
  • Proficient in Oracle Siebel CRM, MySQL, Control-M, and basic Linux.
  • Adept at managing and optimizing CRM systems, scheduling workflows, and troubleshooting technical issues with incident management.
  • Passionate about leveraging my skills to drive business success and enhance Oracle Siebel CRM.
  • Creating chains in Control-M for CRM management, optimizing CRM systems, scheduling workflow updates, and extracting data.
  • Creating the job configuration files and .sh for the job runs. Daily monitoring of multiple interfaces and taking failure actions in SLA.
  • New interfaces need to be created and deployed from AT to Prod, as per the business requirements.
  • Lead the team and manage the workload balance.

Senior Systems Engineer

Infosys Ltd
Hyderabad, India
01.2022 - 09.2024
  • I have over 2 years and 8 months of experience with Oracle CRM, working on the Telstra project through Infosys.
  • Proficient in Oracle Siebel CRM, MySQL, Control-M, and basic Linux
  • Adept at managing and optimizing CRM systems, scheduling workflows, and troubleshooting technical issues with incident management
  • Passionate about leveraging my skills to drive business success and enhance Oracle Siebel CRM
  • Received a 4 Insta raise for handling critical issues in SLA.

Inspection Engineer

MACJ Home Inspections
Vijayawada, Andhra Pradesh
08.2021 - 12.2021
  • Conducted thorough inspections of residential properties for safety and compliance.
  • Evaluated structural integrity using advanced inspection tools and techniques.
  • Documented findings in detailed reports for clients and stakeholders.
  • Collaborated with homeowners to explain inspection results clearly and effectively.
  • Lead the team and make sure to give the correct report and solutions for the problems.
  • Maintained up-to-date knowledge of industry standards and inspection technologies.
  • Collaborated with clients to explain inspection processes and results.

Education

B.Tech - Civil Engineering

SRK Institute & Technology
Enikapadu, Andhra Pradesh, India
06.2021

Skills

  • Control-M
  • Linux
  • MySQL
  • Oracle
  • Siebel CRM
  • Incident management
  • MS Office
  • Python basics

Websites

Accomplishments

  • Received a Insta Award 3 times
  • Receiving a Insta Award in a row boosted my motivation for the work within SLA.
  • Quarterly Insta Award winner
  • My manager nominated me to quarterly wise Insta Award and I won it as well.

Hobbies and Interests

  • Cricket
  • Learning new things
  • Adventures & Traveling
  • Other sports

Languages

  • English, Proficient
  • Hindi, Proficient
  • Telugu, Native

Languages

English
Full Professional
Hindi
Professional
Telugu
Native/ Bilingual

Timeline

Senior Systems Engineer

Scorg International Consulting Pvt
10.2024 - Current

Senior Systems Engineer

Infosys Ltd
01.2022 - 09.2024

Inspection Engineer

MACJ Home Inspections
08.2021 - 12.2021

B.Tech - Civil Engineering

SRK Institute & Technology

Similar Profiles

CREATE PROFILE
RAVI KIRAN GHANTA