Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Ravi Kumar

14 Princess Highway, Moruya,NSW

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and in a responsible way.

Overview

10
10
years of professional experience

Work History

Roadhouse Attendant

Skyfuels
11.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Created and maintained detailed database to develop promotional sales.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Store Manager

Shell Gas Station
08.2023 - 11.2023
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Assistant Store Manager

Shamiana Restaurant
01.2016 - 04.2017
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Created and maintained safe and secure work environments for employees.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Customer Service Representative

Mobil Gas Station
04.2014 - 12.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

B.Com - Computers

Osmania University
India
05.2005

Skills

  • Pricing and Markdowns
  • Manage Operations
  • Customer Relations
  • Records Maintenance
  • Sales Expertise
  • Cash Auditing
  • Food safety knowledge

Languages

English
Native or Bilingual

Additional Information

Experienced and reliable customer service representative with extensive experience providing assistance in a busy environment.

Timeline

Roadhouse Attendant

Skyfuels
11.2023 - Current

Store Manager

Shell Gas Station
08.2023 - 11.2023

Assistant Store Manager

Shamiana Restaurant
01.2016 - 04.2017

Customer Service Representative

Mobil Gas Station
04.2014 - 12.2014

B.Com - Computers

Osmania University

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Ravi Kumar