Ravi Kumar
Adelaide,SA
Summary
Professional leader with proven ability to drive team success and adapt to changing needs. Strong focus on collaboration, communication, and achieving results. Expertise in project management, conflict resolution, and performance optimization. Reliable and flexible, always ready to support and inspire team members.
Overview
18
18
years of professional experience
Work History
Team Manager Lending Support
People First Bank
Adelaide, SA
02.2022 - Current
- Managed conveyancing team to deliver loan fulfillment and security perfection, adhering to risk objectives and agreed service level offerings.
- Analyzed resource allocation and identified potential risks, implementing targeted solutions to maintain service quality and operational efficiency.
- Facilitated effective collaboration between lending and insight teams, enhancing stakeholder engagement. Resolved issues by serving as a key escalation point for stakeholders.
- Executed comprehensive risk management strategies and regularly updated processes to uphold and exceed compliance benchmarks.
- Navigated complex regulatory and prudential standards to effectively manage loan fulfillment requirements.
- Coordinated regular interactions with leadership team to enhance clarity and consistency in communication, supporting strategic alignment and delivery.
Senior Business Support Consultant - Settlements
People's Choice Credit Union
Adelaide, SA
02.2022 - 12.2022
- Analyzed and validated submitted documents for accuracy and completeness in home loan applications.
- Coordinated multi-channel settlement operations, guaranteeing compliance with regulatory obligations and quality benchmarks.
- Managed relationships with banks, solicitors, and PEXA to ensure seamless execution of e-settlement transactions.
- Championed initiatives to build and sustain a culture characterized by passion and excellence.
- Demonstrated exemplary behaviour to inspire and guide internal and external customers in achieving outstanding service experiences.
Consultant
Westpac Bank Group
Bedford, Adelaide
09.2021 - 12.2021
- Collaborated with debtors to design effective payment plans for the recovery of overdue balances.
- Negotiated payment plans and established installment agreements to support debtors in managing their obligations.
- Analyzed client situations and presented tailored solutions or foreclosure options during discussions with delinquent clients.
Managing Director
Omni Group
Adelaide, SA
08.2018 - 08.2021
- Facilitated negotiations for annual contracts and service agreements with vendors, ensuring competitive pricing and favourable terms.
- Analyzed sales projections and developed financial plans to support achievement of revenue targets.
- Supervised daily operational activities in multiple locations, ensuring streamlined processes and improved productivity outcomes.
Finance Manager
Jumeirah Vittaveli Resort
Maldives
01.2017 - 06.2018
- Effectively manages the day-to-day operation of accounting to execute finance and accounting responsibilities for the property
- Assists the DOF in developing the annual business plan, budgets, forecasts, financial reports, tax compliance, and profit and loss statements.
- Mitigated process gaps and managed financial operational functions.
- Protected company assets with strategic risk management approaches.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Increased revenue by assisting with operations management, sales, and marketing efforts.
Cluster Revenue Audit Manager
Madinat Jumeirah Resort - Jumeirah Hotel & Resorts
Dubai, UAE
03.2014 - 01.2017
- Facilitated internal audits and prepared detailed reports on findings.
- Conducted strategic and technical reviews to verify compliance with quality control standards, schedule constraints and budget parameters.
- Recommended changes to management regarding financial operations.
- Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
- Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
- Determined financial and operational audit areas, providing most economical and efficient use of audit resources.
- Collaborated with Resort for full compliance with governing bodies and limit regulatory risks.
Cluster Compliance Officer
Madinat Jumeirah Resort - Jumeirah Hotel & Resorts
Dubai, UAE
03.2013 - 03.2014
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Liaised with risk management, internal audit, and departments to direct compliance issues to appropriate channels for investigation and resolution.
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
- Monitored compliance with processes, policies, procedures, and standards in regard to collection and management of annual contributions from departments.
- Wrote and presented reports outlining findings and recommendations from compliance audits.
- Prepared training programs to improve compliance at all levels.
- Enhanced accountability and responsibility for compliance by allocating tasks such as assessments, mitigation, monitoring, and auditing.
Assistant Operation Manager
Jumeirah Resort
Dubai, UAE
02.2012 - 03.2013
- Arboretum Restaurant, an international all day dining restaurant with 350 seating capacity, high Volume, AED 36 million revenue all day dinning outlet the flagship restaurant of Madinat Jumeirah
- Increased revenue by 7.5 % from previous year and finished actual revenue over by 10.9% VS budget.
Restaurants Manager
The Peninsula Chicago
Chicago, IL, USA
07.2010 - 12.2011
- Worked in multiple restaurants i.e., French Bistro, Chinese restaurant, All day dining, Michelin star restaurant (Avenue by Chef Curtis Duffy)
Assistant Restaurant Manager
L'auberge de Sedona
Sedona, USA
07.2008 - 07.2009
- Worked in Fine Dining French restaurant, Wine Bar, Bar/ Lounge, Room Service, annual revenue exceeding $15 million yearly.
Education
Finance Management
HOSPA Professional Development
2015
Revenue Management
The Emirates Academy of Hospitality Management
Dubai, UAE2013
Bachelor of Arts - Accounting And Business Management
Kendall College
Chicago, USA2010
Diploma - Hotel Management
Les Roches Bluche, Global Hospitality
Switzerland06-2008
Skills
- Data-driven reporting
- Effective issue resolution
- Regulatory compliance assessments
- Financial risk evaluation
- Financial transaction processing
- Compliance with business regulations
- Comprehensive risk analysis
- Financial analysis
- Cash flow analysis and reporting
- Flexible in dynamic environments
Timeline
Team Manager Lending Support
People First Bank
02.2022 - Current
Senior Business Support Consultant - Settlements
People's Choice Credit Union
02.2022 - 12.2022
Consultant
Westpac Bank Group
09.2021 - 12.2021
Managing Director
Omni Group
08.2018 - 08.2021
Finance Manager
Jumeirah Vittaveli Resort
01.2017 - 06.2018
Cluster Revenue Audit Manager
Madinat Jumeirah Resort - Jumeirah Hotel & Resorts
03.2014 - 01.2017
Cluster Compliance Officer
Madinat Jumeirah Resort - Jumeirah Hotel & Resorts
03.2013 - 03.2014
Assistant Operation Manager
Jumeirah Resort
02.2012 - 03.2013
Restaurants Manager
The Peninsula Chicago
07.2010 - 12.2011
Assistant Restaurant Manager
L'auberge de Sedona
07.2008 - 07.2009
Finance Management
HOSPA Professional Development
Revenue Management
The Emirates Academy of Hospitality Management
Bachelor of Arts - Accounting And Business Management
Kendall College
Diploma - Hotel Management
Les Roches Bluche, Global Hospitality