Ravi Rawat
1/29 Pearl Ave, Mildura
Summary
Highly Motivated and result driven Restaurant Manager with over 10 years experience in the Hospitality Industry. Proven track record of managing operations, leading teams, optimizing professional efficiency and delivering exceptional guest experiences. Adept at strategic planning, cost control and maintaining high standards of quality and service. Seeking to leverage my skills and expertise to drive business growth and deliver exceptional dining experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant Manager
The Grill Paradise
10.2023 - Current
- Overseeing all aspects of restaurant operations, including staff management, Staff rostering, customer service, inventory management and financial performance.
- Providing training, coaching and evaluation to the employees to ensure high standard of service and professionalism.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Developed unique events and special promotions to drive sales.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Effectively managed payroll and timekeeping, and paperwork for of the staff.
Restaurant Manager
The Spanish Grill
10.2022 - 07.2023
- Overseeing daily operations including scheduling, inventory management and customer service.
- Provide leadership and support to both front-of-house and back-of-house staff to ensure smooth workflow and consistent service standards.
- Conducted regular staff training sessions to enhance product knowledge, service skills and adherence to standard operating procedures.
- Collaborated with the kitchen team to streamline food preparation processes and reduce waste, resulting in 10% improvement in kitchen efficiency.
- Managed customer feedback and resolved any service or meal quality issues promptly and professionally to increase customer satisfaction.
Restaurant Supervisor
Glass Brasserie, Hilton Sydney
05.2022 - 09.2022
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
Bartender
Marble Bar, Hilton Sydney
11.2021 - 05.2022
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender
Colyton Hotel
12.2019 - 09.2021
Restaurant Supervisor
Grosvenor House Hotel
05.2016 - 07.2019
Food & Beverage Assistant
Grosvenor House Hotel
11.2012 - 05.2017
Food & Beverage Associate
JW Marriott Hotel
06.2011 - 07.2012
Education
Masters of International Hotel Management - Hospitality
Blue Mountains International Hotel Management
Sydney NSW 200005.2021
Bachelors of Hotel Management - Hospitality
Chandigarh College of Hotel Management
Mohali, Punjab, India04.2011
Skills
- Wine and Spirit education (WSET) Level 1 & Level 2
- Excellent communication and management skills
- Strong Understanding of Food and Beverage operations
- Strong leadership and team building skills
- Skilled in Training staff
- Cigar Knowledge
- Cocktails Knowledge
- Mixology Techniques
- Multi-Tasking Capabilities
Certification
- Certification of WSET ( Wine and Spirit education) Level 1 and Level 2 - Year 2015 and 2016 respectively.
- Industrial Training - June, 2009 to November 2009 from The Orchid Hotel, New Delhi, India.
- Certificate of Appreciation in Food and Beverage service from Sheraton Hotel, New Delhi, India.
Timeline
Restaurant Manager
The Grill Paradise
10.2023 - Current
Restaurant Manager
The Spanish Grill
10.2022 - 07.2023
Restaurant Supervisor
Glass Brasserie, Hilton Sydney
05.2022 - 09.2022
Bartender
Marble Bar, Hilton Sydney
11.2021 - 05.2022
Bartender
Colyton Hotel
12.2019 - 09.2021
Restaurant Supervisor
Grosvenor House Hotel
05.2016 - 07.2019
Food & Beverage Assistant
Grosvenor House Hotel
11.2012 - 05.2017
Food & Beverage Associate
JW Marriott Hotel
06.2011 - 07.2012
Masters of International Hotel Management - Hospitality
Blue Mountains International Hotel Management
Bachelors of Hotel Management - Hospitality
Chandigarh College of Hotel Management
- Certification of WSET ( Wine and Spirit education) Level 1 and Level 2 - Year 2015 and 2016 respectively.
- Industrial Training - June, 2009 to November 2009 from The Orchid Hotel, New Delhi, India.
- Certificate of Appreciation in Food and Beverage service from Sheraton Hotel, New Delhi, India.
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