Ravi Rayamajhi
Launceston,TAS
Summary
- Dynamic Trip Leader with a proven track record at Sita World Travel, excelling in customer satisfaction through engaging itineraries and exceptional communication. Skilled in crisis management and relationship building, I enhanced tour experiences and improved service quality, ensuring seamless operations and memorable adventures for diverse groups.
- Seeking an environment where my knowledge and experience can be shared and enriched, to provide excellence, support to ensure a competitive advantage in the global marketplace.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Trip / Tour Leader
Freelancer Tour Leader at Sita World Travel
05.2017 - 03.2024
- Led diverse groups on cultural and adventure tours across various destinations.
- Designed engaging itineraries that enhanced customer experiences and satisfaction.
- Delivered exceptional customer service, promptly addressing concerns and resolving issues to maintain client satisfaction.
- Coordinated logistics, including transportation, accommodations, and meal arrangements for seamless travel.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Implemented feedback mechanisms to continually improve tour offerings based on guest experiences.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Asst. Manager
Ma;;a Travel & Trek Services
10.2011 - 12.2016
- Led team in optimizing travel itineraries for enhanced customer satisfaction.
- Developed training materials to improve staff onboarding and performance consistency.
- Managed scheduling and logistics for group tours, ensuring seamless operations.
- Collaborated with vendors to negotiate service contracts, improving service quality.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
MBA - Marketing
Shinawatra University
Pathumthani Thailand05-2017
Bachelor of Travel And Tourism Management - Tourism And Travel Management
Tribhuvan University
Kathmandu, Nepal05-2012
Skills
- Inclusiveness
- Effective time management
- Clean driving record
- Public speaking
- Relationship building
- Crisis management
- Presentation skills
- Exceptional communication
- Sales
- Team leadership
Certification
- The Art of Sales: Mastering the Selling Process Specialization, Aug 2022
- Google Digital Marketing & E-commerce Specialization, Sept 2022
- Licensed Tourist Guide, April 2012
- Licensed Trekking Guide, Jan 2019
- House Wiring and Motor Rewinding Training, May 2005
Timeline
Trip / Tour Leader
Freelancer Tour Leader at Sita World Travel
05.2017 - 03.2024
Asst. Manager
Ma;;a Travel & Trek Services
10.2011 - 12.2016
MBA - Marketing
Shinawatra University
Bachelor of Travel And Tourism Management - Tourism And Travel Management
Tribhuvan University