Ravi Sethi

Moncrieff,ACT

Summary

Methodical network administrator with 4 years of experience in supporting server environments. Resourceful in managing network infrastructure and optimizing environment while reducing redundancy. Capable in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Excellent communicator when interfacing with other teams, vendors and end-users.

Overview

years of professional experience

Work History

Desktop Support Junior Network Administrator

Border Express

03.2019 - Current

Monitored system performance and responded to alerts.
Conducted inventory management for IT assets, maintaining accurate records and facilitating equipment replacement as needed.
Improved client satisfaction by providing comprehensive technical support and promptly addressing their concerns.
Planned annual budgets to fund IT projects and control spending.
Maintained network hardware and software and monitored network to support network availability to end users.
Implemented and maintained virtual private networks.
Optimized server performance by conducting routine maintenance, updates, and backups.
Authored documentation for system configuration and troubleshooting.
Assisted IT staff on troubleshooting issues and closing calls.
Ensured compliance with company policies regarding data privacy regulations such as GDPR.
Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
Implemented network security measures to minimize data loss.
Implemented remote desktop solutions to provide offsite technical support for clients efficiently.
Maintained up-to-date documentation for all IT procedures and configurations, promoting consistency among team members.

Customer Service Management

Revlon One In Beauty

01.2011 - 03.2019

Responded to customer requests for products, services, and company information.
Implemented and developed customer service training processes.
Cross-trained and backed up other customer service managers.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Developed and implemented preventive maintenance procedures.
Assisted in development of system security protocols.
Generated reports to track performance and analyze trends while using SAP Warehouse management
Installed and configured operating systems and applications.
Tested new software and hardware prior to deployment.
Monitored system performance to identify potential issues.
Configured hardware, devices, and software to set up work stations for employees.
Managed high call volume, maintaining professionalism and efficiency under pressure.
Acted as a team leader in group projects, delegating tasks and providing feedback.

Executive Assistant

Polaris Software Lab

08.2009 - 12.2010

Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
Assisted in the development of company policies and procedures, contributing to a more organized work environment.
Screened calls and emails and responded accordingly to support executive correspondence.
Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Facilitated training and onboarding for incoming office staff.
Transcribed meeting minutes to support sales, business development and senior management teams.
Organized and coordinated conferences and monthly meetings.
Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Collaborated on special projects to improve overall business operations within the organization efficiently.
Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
Updated spreadsheets and created presentations to support executives and boost team productivity.

Education

Bachelor of Arts -

Punjab University

India

Skills

New Technology Integration
Proficient in SAP Warehouse Management
Project Management
Network Security Management
Data backups

Technical Troubleshooting
Customer Support
Wireless Networking
Attention to Detail

Timeline