Ravi Shrestha

Self-motivated manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

• Service desk and incident management (USUP), Level 2, Ability to receive and handle requests for support following agreed procedures. Ability to respond to common requests for support by providing information to enable resolution and promptly allocates unresolved calls as appropriate. Ability to maintain records and advises relevant persons of actions taken.
• Sales support (SSUP), Level 2, Ability to communicate effectively with customers by telephone and in person. Provide assistance in the provision of customer service, including technical advice and guidance on matters bearing on the successful use of products and services. Provide assistance in devising solutions to customer requirements and solves straightforward problems.

• Autonomy, SFIA Level 3, Work under general supervision, can make decisions in identifying complex problems. Can determine when a problem should be escalated to a higher level and use specific instructions to complete tasks. Work is reviewed at certain milestones.
• Influence, SFIA Level 3, Can influence and interact with colleagues. Capability to work with customers or clients and suppliers. Able to supervise team members in structured environments following regular procedures.
• Complexity, SFIA Level 3, Can perform work with a broad range of activities.
• Business skills, SFIA Level 3, Understand and use correct procedures and tools. Ability to demonstrate an analytical approach to problem-solving. Demonstrate effective and excellent communication skills. Can plan work and contribute wholly to the work done by team members. Absorbs technical information and applies it to work with required standards.

• Supervised team of [Number] staff members.