Ravier Rollo
Armadale,WA
Summary
Skilled dental assistant with experience in supporting dentists and hygienists to deliver quality oral care. Demonstrated ability to manage patient records, prepare treatment rooms, and assist with dental procedures efficiently. Known for strong organizational skills and capability to maintain sterile environments, ensuring patient comfort and safety. Contributed to improving patient satisfaction scores through effective communication and service.
As well as being an organized clinical manager with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.
Overview
4
4
years of professional experience
Work History
Dental Assistant/Administrative Assistant
Brunswick Dentist
Brunswick, VIC
11.2023 - Current
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Maintained a neat, clean and organized environment throughout the office.
- Processed invoices from vendors in a timely manner according to company policies.
- Managed incoming mail distribution and outgoing courier services.
- Reviewed invoices for accuracy before submitting them for payment approval.
- Answered phones and routed calls to appropriate personnel.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain proper hygiene protocols and prepare for next patient.
Dental Assistant/Assistant Clinical Manager
HBF Dental
Perth, WA
09.2020 - 11.2023
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Assisted in maintaining stock of dental supplies necessary for daily operations.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Took digital X-rays of teeth using radiographic equipment.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Sterilized instruments according to established guidelines and protocols.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Compiled data from various sources into organized reports for review by management team.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Receptionist
Odin House
Innaloo, WA
11.2022 - 07.2023
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Greeted visitors and provided them with assistance.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Responded to inquiries from internal staff members regarding office operations.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
Education
Diploma Dental Laboratory Technology - Dental Laboratory Technology
WAIFS
01-2019
Certificate 4 - Dental Assisting
WAIFS
01-2018
Certificate 3 - Dental Assisting
WAIFS
Perth02-2017
Skills
- Patient Services
- Clinical Support
- Patient Relations
- Patient Education
- Patient Counseling
- Dental Hygiene
- Inventory Management
- Instrument preparation
- Equipment Sterilization
- Infection control procedures
- Proficient in Excel, Word and Powerpoint
- X-Ray Processing
- Team Collaboration
- Strong manual dexterity
- Appointment Scheduling
- Disinfecting rooms and equipment
- Office Management
- Patient Scheduling
- Insurance Billing
- First Aid Training
- Medical Records Management
- Strong writing and verbal skills
- Knowledgeable in Various dental softwares
- Regulatory Compliance
Accomplishments
- Certificate in Leadership skills
References
References
HBF Dental
Thisara Wanniarachchi • Centre Leader • 0424 102 177
Dr. Charlton Rebello • Dentist • 0424 350 179
Dr. Niloufar Fatehi • Dentist • 0411 772 933
Bupa Dental
Dominique Moran • Receptionist • 0420 596 609
Odin Dental
Craig Barker • practice manager • 0410 011 481
References
References available upon request.
Timeline
Dental Assistant/Administrative Assistant
Brunswick Dentist
11.2023 - Current
Receptionist
Odin House
11.2022 - 07.2023
Dental Assistant/Assistant Clinical Manager
HBF Dental
09.2020 - 11.2023
Diploma Dental Laboratory Technology - Dental Laboratory Technology
WAIFS
Certificate 4 - Dental Assisting
WAIFS
Certificate 3 - Dental Assisting
WAIFS
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