Navindu SIlva
Wembley
Summary
Professional advisor equipped with deep knowledge of service management and client relations. Skilled in diagnosing issues, providing effective solutions, and ensuring customer satisfaction. Strong focus on team collaboration and achieving results. Reliable and adaptable, with expertise in communication, problem-solving, and leadership.
Overview
5
5
years of professional experience
Work History
Senior Service Advisor
New Town Toyota
08.2023 - Current
- Provide the best service towards customer to fulfill customer satisfaction as Qualified Toyota service advisor.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Ensured compliance with company policies, safety regulations, and local laws throughout all operations within the department.
- Provided regular status updates on ongoing repairs to keep clients informed throughout the servicing process.
- consistently achieve monthly performance targets and objectives.
- Provide consistent service to the Fleet customers.
Service Advisor /Motor Mechanic
Halls Creek Toyota
01.2020 - 08.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed estimates by costing materials, supplies, and labor.
- Diagnosed vehicles by scan devices and recommend repairs.
- Performed basic services and repairs
Education
Certifcate III - Light Vehicle Mechanical Technology
Australian Education Academy
01.2020
Master of Science - Accounting
Charles Sturt University
Melbourne, VIC12.2019
Bachelor of Science - Management
National University of Ireland
10-2015
Skills
- Customer Implementation Support
- Operational Efficiency
- Excellent Communication
- Information Updates
- Performance Goals
- Workflow Management
- Automotive Maintenance
Timeline
Senior Service Advisor
New Town Toyota
08.2023 - Current
Service Advisor /Motor Mechanic
Halls Creek Toyota
01.2020 - 08.2023
Master of Science - Accounting
Charles Sturt University
Certifcate III - Light Vehicle Mechanical Technology
Australian Education Academy
Bachelor of Science - Management
National University of Ireland
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