Ravi Kanth Mulakalapalli
Woodstock ,VIC
Summary
Dynamic Store Manager at Viva Energy with a proven track record in enhancing customer satisfaction and driving sales growth. Expert in retail inventory management and team leadership, successfully optimizing operations and training staff to achieve high performance. Implemented innovative merchandising strategies, resulting in increased foot traffic and improved sales conversion rates.
Overview
1
1
year of professional experience
Work History
Store Manager
Viva Energy
Jacana Victoria
01.2026 - Current
- Oversaw daily store operations, ensuring compliance with company policies and standards.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Managed inventory levels, optimizing stock turnover and reducing waste.
- Implemented promotional strategies, increasing foot traffic and sales conversion rates.
- Analyzed sales data to identify trends, informing strategic decisions for product placements.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Education
Information Technology
University of Ballarat
Ballarat, VIC11.2008
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Training and mentoring
Store opening and closing
Team leadership
Cash management
Retail inventory management
Shift scheduling
Employee training
Recruitment and hiring
Timeline
Store Manager
Viva Energy
01.2026 - Current
Information Technology
University of Ballarat