Ravi Kiran Sharma
Melbourne,Australia
Summary
Accomplished professional with over 12 years of expertise in Customer Service, Financial, and Administration sectors. Demonstrates a strong ability to foster customer satisfaction while thriving in multicultural environments and managing diverse client relationships. Proven skills in team supervision, planning, and organization contribute to efficient operations and adaptability in dynamic settings.
Overview
14
14
years of professional experience
Work History
Customer Service Associate
Coles supermarket
Tarneit, VIC
01.2022 - Current
- Handled responsibilities in both customer service and online departments.
- Customer support- helping customer with purchases, handling cash registers
- Processing online purchase orders, and assisting management in daily operations.
- Facilitated comprehensive training for incoming staff.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Administration Clerk
Jai Ambe services Pvt Ltd
Point cook, Melbourne
12.2019 - 11.2021
- Answered phone calls, responded to emails and routed incoming mail.
- Monitored office supplies inventory and placed orders when necessary.
- Prepared invoices for customers based on their purchase order requests.
- Prepared vendor and customer documentation, properly formatting and editing all correspondence.
- Updated databases with new customer information or changes to existing accounts.
Assistant Company Secretary
Jain Shrimal & co.
Jaipur, India
07.2013 - 03.2018
- Gained five years of experience at Jain Shrimal & Co., specializing in accountancy.
- Handled first client interactions on behalf of the company.
- Handling accounts and legal matters for various clients.
- Dealing with income tax and company law matters.
- Assisting clients in dealing with the Income Tax Department and the Reserve Bank.
- Processed payments collected from clients.
- Administered company's payroll with timeliness and high accuracy.
- Processed various leave entitlements in accordance with agreements.
Company Secretary Intern
HF Metal Art Pvt. Ltd.
Jaipur, India
02.2012 - 06.2013
- Earned credentials through Swiss-based gold minting firm.
- Facilitated planning for yearly corporate gatherings.
- Engaged in meetings with RBI about company's international funding.
- Maintained records of all job orders.
- Documentation of discussions and decisions made in general meetings.
- Ensured timely online submission of Company Law-related documentation.
- Ensured accurate completion of company’s monthly payroll with the guidance from Payroll and Human Resources Systems Administrator.
Economics and Accounting Teacher
S.K. Public School
Jaipur, India
11.2010 - 02.2012
- Worked at S.K
- Public School as Economics and Accounting Teacher
- Enhanced understanding of accountancy among higher-grade students through structured programs.
- Encouraged a collaborative environment among peers to promote critical thinking skills related to accounting principles.
- Conducted classroom lectures and discussions to explain theories of accounting practices.
Education
Company Secretary -
The Institute of Company Secretaries of India
Bachelor of Commerce -
University of Rajasthan
Rajasthan, IndiaComputers Administration and Tally course -
Tech Soft
corporate Information Technology Certificate -
NIIT
Senior Secondary -
Subodh Public School
Jaipur, Rajasthan, IndiaSkills
- Customer service
- Online order processing
- Cash handling
- Inventory management
- Employee training
- Database management
- Team collaboration
- Time management
- MS office proficiency
- Product and service solutions
- Account management
References
Available on request
Languages
Hindi
Professional
English
Professional
Timeline
Customer Service Associate
Coles supermarket
01.2022 - Current
Administration Clerk
Jai Ambe services Pvt Ltd
12.2019 - 11.2021
Assistant Company Secretary
Jain Shrimal & co.
07.2013 - 03.2018
Company Secretary Intern
HF Metal Art Pvt. Ltd.
02.2012 - 06.2013
Economics and Accounting Teacher
S.K. Public School
11.2010 - 02.2012
Company Secretary -
The Institute of Company Secretaries of India
Bachelor of Commerce -
University of Rajasthan
Computers Administration and Tally course -
Tech Soft
corporate Information Technology Certificate -
NIIT
Senior Secondary -
Subodh Public School
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