Ravi Kumar Singla

Responsibilities

• Self-motivated, with strong sense of personal responsibility.
• Have to enhance/upgrade relationships with customers by providing best customer service.
• Have to prepare proposals to process all loans such as mortgage loans or auto loans
• Have to visit and need conduct field investigation/verification to check customer profile & documents as well.
• Have to do multiple tasks as per given by supervisor.
• Have to evaluate and verify property for mortgaged loans.
• Have to ensure timely process as per bank policy and ensure sanction and disbursement of loan with liaison with customer & other teams.
• Have to deduct all charges manually as per norms.
• Handling portfolio for recovery/collection and timely renewals & reviews of the accounts.
• Had to take legal action on defaulter and NPA customer as per bank timeframe.
• Have to conduct proper Due diligence while on-boarding new Asset relationship.

Achievements:

• Got grade promotion from Manager to Senior Manager.

Responsibilities

• Participated in team projects, demonstrating ability to work collaboratively and effectively.
• Developed and maintained courteous and effective working relationships.
• Had to handle team and multiple branches as well.
• Worked flexible hours across night, weekend and holiday shifts.
• Had to ensure timely process of all loans as per bank policy, liaison with customer, risk control, credit and operation team.
• Cultivated interpersonal skills by building positive relationships with others.
• Had to handling portfolio of all mapped branches for recovery/collection and timely renewals of accounts.
• Had to take legal action on defaulter and NPA customer as per bank and Court decision within given timeframe.
• Had to conduct proper Due diligence while on-boarding new Asset relationship

Achievement;

• Get appreciation, Certificate and Trophy of "Star performer FY 2017-2018 Retail Agribusiness North Zone".

Responsibilities

• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Developed customer surveys to measure customer satisfaction and identify areas of improvement.
• Participated in industry events and trade shows to promote products and services.
• Developed loyalty programs to reward and maintain customer retention.
• Worked with Risk Control, Credit and Operation departments to facilitate communication and deliver personalized solutions to customers.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• One point contact for all requirements of customer in branch.
• Here I was handle two branches and team of 5 staff members.
• Also I was handle portfolio of two branches for collection and recovery as well as EMIs of Two Wheeler, Auto Loan, Gold Loan.
• Had to take legal action on defaulters and NPA customer as per bank and Court decision within given timeframe.

Achievement;

• Get appreciation for 100% recovery of assigned portfolio of size Rs.13cr approximate.

Responsibilities

• Had to find genuine new customers and need to on board them as per bank's policy.
• Had to handle recovery for all accounts by visiting customer on regular basis.
• Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up.