Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Additional Information
Affiliations
Certification
Timeline
CustomerServiceRepresentative

Ravinder Kaur

Melbourne,Victoria

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT Business Analyst

Education Access Australia
Melbourne, Victoria
03.2021 - 04.2022
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
  • Instituted contingency plans, ensuring business continuity through cross-training, documentation and data backups.
  • Evaluated trends to understand competitive environments and assess current strategies.
  • Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
  • Identified process inefficiencies through gap analysis and outlined sensible solutions.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
  • Taught employees how to control risks at front line.
  • Advised senior managers on policy strategies for reducing liability and preventing losses.

IT Business Analyst

Technical Institute Of Victoria
Melbourne, Victoria
04.2021 - Current
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Investigated allegations to check validity and recommend actions to minimize risk.
  • Engaged with collections, risk,and fraud teams, collaborating on implementation of collection strategies.
  • Designed and monitored underwriting scorecards and related predictability.
  • Advised senior managers on policy strategies for reducing liability and preventing losses.
  • Taught employees how to control risks at front line.
  • Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Identified process inefficiencies through gap analysis and outlined sensible solutions.

Marketing Manager

Everest Institute
Melbourne, Victoria
07.2020 - 03.2021
  • Developed network of related professionals to open up business opportunities.
  • Assessed marketing copy, art comps and final designs and compared with established specifications.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
  • Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
  • Advocated for client requirements and objectives to internal and external stakeholders.
  • Successfully project managed numerous multi-lingual direct mail and email campaigns simultaneously.
  • Maintained complete database of files, contacts and project materials.

Student Support Officer & Marketing Manager

Australian Business And Culinary Institute
Melbourne, VIC
02.2020 - 07.2020


  • Advised students individually and in groups on academic programs for individual interests.
  • Empowered students through counseling and skill-building exercises.
  • Reviewed transcripts to verify students met graduation or college entrance requirements and wrote letters of recommendation.
  • Counseled students regarding course and program selection, class scheduling and registration and career planning.
  • Encouraged students to explore age-appropriate and career-related opportunities.
  • Conducted individual and group counseling sessions.
  • Helped students develop organizational, time management and study skills.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Developed network of related professionals to open up business opportunities.
  • Kept organized tracking documents detailing assignments, in-progress work and completed project milestones.
  • Successfully project managed numerous multi-lingual direct mail and email campaigns simultaneously.
  • Pointed students to relevant information about academic and personal support services available on campus.

Administrative/Student Support & Marketing Officer

Australian Tertiary Institute
Melbourne, VIC
02.2019 - 01.2020
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used coordination and planning skills to achieve results according to schedule.
  • Resolved problems, improved operations and provided exceptional service.

BDM, Education Consultant & Marketing Manager

OECC (Overseas Education & Career Consultant)
Melbourne, Victoria
09.2018 - 02.2019
  • As a Team Leader of 4 members, maintained their work record and monitored their progress to complete the assigned tasks.
  • Supervised sales, transactions, and delivery of the company’s products and services.
  • Coordinated with internal team to develop and implement new marketing strategies.
  • Obtained contact information of potential clients through cold calling, internet research.
  • Initiated and built customer relationships with them via phone, marketing mailer campaigns, in-person contacts. Provided training to marketing ocers for projects undertaken and kept track of their performance.
  • Generated new business, planned marketing events, advertising campaigns, and managed client databases.
  • Managed the social page on Facebook and Instagram of the company to facilitate interaction with customers and to deal with their queries.
  • Attended marketing events with education providers to provide them more clients

Marketing Manager

Discover Matrix Pty Ltd
Melbourne, VIC
12.2016 - 08.2018

Delhi & Melbourne.

Worked as a Marketing Manager, successfully did outreach, built relations with the agents, and worked on other key projects for the company. Marketing Specialist Responsibilities:


  • Managed and Coordinated with the delegates coming across to the office from the different universities around the globe.
  • Traveled PAN India across 12 cities to tap on new agents for the company and to update with the work done by the existing agents so far.
  • Conducted academic career counseling for various students walking into the office.
  • Participated in brainstorming and developing ideas for creative marketing campaigns.
  • Assisted in outbound and inbound marketing activities by demonstrating expertise in various areas, which includes content development and optimization, advertising, events planning etc.
  • Marketing executives aim to maximize prots through developing sales strategies that match customer requirements and by promoting products, services or ideas.

Accounting Assistant

Moneta Enterprises
Gurgaon, Delhi
08.2016 - 11.2017
  • Prepared asset, liability, and capital account entries by compiling and analyzing account information.
  • Documented Financial transactions by entering account information.
  • Recommended the financial actions by analyzing accounting options.

Accountant Assistant

Singh Traders
Delhi, New Delhi
11.2013 - 06.2016
  • Prepared and examined the financial records of the company on a regular basis.
  • Make sure that the records are accurate and that taxes are paid as per standards and timely.
  • Assisted the accountants and auditors to perform overviews of the financial operations of the business.

Education

Master of IT - Business Analyst & Enterprise System

Federation University Australia
Ballarat, VIC
12.2020

Bachelor of Commerce - Accounting And Business Management

Delhi University
Delhi, India
06.2016

CPT & IPCC - Accounting

Chartered Accountant
Delhi, India
06.2013

Skills

  • Behavior Counseling
  • Vocational Problem Identification
  • Critical Thinking
  • Crisis Intervention
  • Career Planning Presentations
  • Resource Prioritization
  • Student Records Maintenance
  • Problem Solving
  • Course Counseling
  • Staff Supervision
  • Employer Relations
  • Relationship Development
  • Service-Oriented
  • Vocational Training

Accomplishments

  • Mathematics Fibonacci sequence project, Interstate level winner, 2012.
  • Resolved product issue through consumer testing.

Additional Information

Classical Music Competition, First Runner-up award.

English Debate Competition, First Runner-up award.

Punjabi Drama Group Competition, First Runner-up award.

Affiliations

Member, Alumni Association.


Volunteering:Member, Small Business Association (2008 - 2010).

Interests:

  • Import & Export- international Industry.
  • Exploring New things
  • Language
  • Culture
  • Nationalities

Languages: English Hindi Punjabi

Certification

  • Tally ERP 9.0.
  • Classical Music 3 years.
  • Outstanding Employee Award

Timeline

IT Business Analyst

Technical Institute Of Victoria
04.2021 - Current

IT Business Analyst

Education Access Australia
03.2021 - 04.2022

Marketing Manager

Everest Institute
07.2020 - 03.2021

Student Support Officer & Marketing Manager

Australian Business And Culinary Institute
02.2020 - 07.2020

Administrative/Student Support & Marketing Officer

Australian Tertiary Institute
02.2019 - 01.2020

BDM, Education Consultant & Marketing Manager

OECC (Overseas Education & Career Consultant)
09.2018 - 02.2019

Marketing Manager

Discover Matrix Pty Ltd
12.2016 - 08.2018

Accounting Assistant

Moneta Enterprises
08.2016 - 11.2017

Accountant Assistant

Singh Traders
11.2013 - 06.2016

Master of IT - Business Analyst & Enterprise System

Federation University Australia

Bachelor of Commerce - Accounting And Business Management

Delhi University

CPT & IPCC - Accounting

Chartered Accountant
Ravinder Kaur