Ravinder Malik
Sydney,NSW
Summary
Experienced Marketing and Project Management professional with over 10 years of experience in the banking, financial and logistics industry. Proficient in executing strategic marketing campaigns and leveraging data driven insights. Skilled in project management, adept at coordinating cross-functional teams to achieve business objectives. Demonstrated success in business development, with 2 years of experience in identifying and capitalizing on new market opportunities. Proven ability to drive teams towards achieving project goals while adhering to timelines and budgets. Demonstrated strengths include strategic planning, risk management, and stakeholder communication. Past work has resulted in successful project completion, improved efficiency, and significant cost savings.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Risk Analyst - Enterprise Comms and Martech Experiences
American Express
Gurugram, India
07.2022 - Current
- Execute marketing campaigns across multiple channels, including digital, social media, email, and offline channels
- Collaborate with marketing team to define campaign objectives, requisite channels, and execution requirements
- Utilize data and analytics to identify opportunities for campaign execution optimization
- Monitor campaign execution performance, analyze results, and provide actionable insights to optimize campaign execution effectiveness
- Support ad-hoc analysis and reporting requests to provide stakeholders with relevant insights into campaign execution
- Train team members on new processes while identifying and addressing opportunity areas
- Manage multiple stakeholder groups (e.g
- EMPS, Marketing Teams, Capability and Platform teams, etc.) to ensure Control and compliance during campaign execution
Project Analyst - Global Business Integration
American Express
India
10.2019 - 07.2022
- Proactively identified gaps between Customer & frontline staff servicing experiences (on projects - whether in Concept, Analyze, Design, Test or Launch phases)
- Provided strong subject matter expertise on products, governance, policies, procedures, and servicing capabilities for India market
- Built & maintained basic reporting tools, leveraging data & analytics in Microsoft Excel & SharePoint
- Crafted Internal American Express information repository (CHC) updates - Policy, Procedure, Product, etc
- Developed effective communications and design and implement learning solutions tailored to frontline operations staff
- Supported India market Operations line of business in their abilities to drive performance and focus on performance management
- Ensured that Legal and Regulatory controls are paramount while implementing and executing business initiatives
Senior Business Analyst - Global New Accounts
American Express
Gurgaon, India
03.2016 - 10.2019
- Assisted card members during application and on boarding by ensuring risk and identification requirements are met
- Ensured adherence, quality and exception coding requests are shared on time and as per requirements
- Developed new strategies for process improvement and supporting new trainees during on-the-job training
- Was also a part of the new accounts process migrated from Arizona, US to India
Corporate Sales Manager
Aspiring Minds Pvt Ltd
Gurgaon, India
07.2011 - 12.2011
- Generated leads and streamlined sales funneling to ensure monthly sales figures are met
- Also responsible for organizing events at targeted educational institutions and educating the students about products and services from Aspiring Minds
Senior Business Development Executive
Blue Dart Express Limited
Gurgaon, India
05.2010 - 07.2011
- Responsible for corporate sales in allotted territory and ensuring remittance targets are met on a month-to-month basis
- Also responsible for lead generation from field and account management once the client had been onboarded
Senior Relationship Manager
Indiabulls Securities Ltd
Hyderabad Area, India
04.2009 - 04.2010
- Generating leads from the field and converting them into clients and ensure clients were trading on their account by sending them timely and relevant market related tips and news
Intern
Indiabulls Securities Ltd
02.2008 - 05.2008
- Studied the analysis of stock trends using various technical indicators with a special emphasis on candlestick charting
- Was also responsible for getting accounts from the field and interacting with various existing customers
Sales Officer
PLAYTECH INDIA
06.2005 - 05.2007
- Identifying prospective clients on the web and closing deals for various products of Playtech
- Ensuring all the specifications of the client are met by the product and the quality of the game is upto the standards specified
- Act as a single point of contact for all customer issues and queries
Education
MBA - Marketing
ICFAI Business School
Hyderabad, India04-2009
Bachelor of Arts (Hons.) - Psychology
Maharshi Dayanand University
04-2005
Skills
- Business Process Improvement
- Operations Management
- Project management
- Risk management
- Conflict resolution
- Cross-functional coordination
- Quality assurance
- Targeted Outreach Strategy
- Stakeholder management
- Project planning and development
Certification
Project Management Professional, PMP
Timeline
Risk Analyst - Enterprise Comms and Martech Experiences
American Express
07.2022 - Current
Project Analyst - Global Business Integration
American Express
10.2019 - 07.2022
Senior Business Analyst - Global New Accounts
American Express
03.2016 - 10.2019
Corporate Sales Manager
Aspiring Minds Pvt Ltd
07.2011 - 12.2011
Senior Business Development Executive
Blue Dart Express Limited
05.2010 - 07.2011
Senior Relationship Manager
Indiabulls Securities Ltd
04.2009 - 04.2010
Intern
Indiabulls Securities Ltd
02.2008 - 05.2008
Sales Officer
PLAYTECH INDIA
06.2005 - 05.2007
MBA - Marketing
ICFAI Business School
Bachelor of Arts (Hons.) - Psychology
Maharshi Dayanand University
Similar Profiles
Nemecio ContrerasNemecio Contreras
(Fraud Prevention) at American Express(Fraud Prevention) at American Express
Jorge Vance-GonzalezJorge Vance-Gonzalez
Travel Care Agent at American ExpressTravel Care Agent at American Express
Harshitha KomatineniHarshitha Komatineni
Software Engineer at American ExpressSoftware Engineer at American Express