Summary
Overview
Work History
Education
Skills
Availability
Personal Information
References
Timeline
Generic

Ravinder Moudgill

Blacktown,NSW

Summary

I am seeking a career opportunity to utilize my knowledge and skills in the field of customer service and operations. I am looking for a role which allows me to adapt and develop new skills. I believe my previous experience and communication skills will be an asset to any company in which I am employed. I have over 10 years’ experience and a vast knowledge in administration, customer service and operations. I have the ability to grow within an ever-changing environment. I manage general office procedures, dealing with clientele and high-volume workloads whilst meeting strict deadlines and KPI’s. I am looking to make a continued and significant contribution for an organization that needs a multi-skilled, multi-tasking administrator within a team working environment. Working in the operations department I have managed the receiving processes, freight flow and replenishment transition, productivity results and warehouse inventory. Committed Operations Officer skilled in increasing operational efficiency to achieve corporate goals. Detail-oriented with drive for effectively managing budgets and executing office administration tasks. Proven leader with over 10 years of experience in industry.

Overview

17
17
years of professional experience

Work History

Operations Officer| Inventory Management

Radio Rentals
Glendenning
07.2009 - 03.2023
  • I started Radio Rentals as a sales representative, I was then promoted into the Warehousing and Operations field
  • Here I manage deliveries coming in and out of the warehouse, whilst also coordinating with the truck and delivery drivers
  • I work with a lot of outbound service agents such as Samsung, LG, Beko, Tempo and many more
  • My role here has also consisted of general admin and reception duties where need be
  • I work hand in hand with the Operations Manager, where he is not able to be present, I assume SOM duties and manage the warehouse
  • I also have a forklift license which allows me to control stock management and place/moved stock around the racks we have in the warehouse.
  • Assisted with the development of operational plans and procedures.
  • Monitored and evaluated performance metrics to ensure operational objectives were met.
  • Conducted research on new technologies, processes, and best practices to improve operations.
  • Coordinated with vendors for procurement of materials and supplies needed for daily operations.
  • Provided technical support to staff in resolving operational issues or problems.
  • Developed reports on operational data such as volume, cost, and quality of service provided.
  • Created training programs to help staff understand operational policies and procedures.
  • Managed day-to-day activities related to IT infrastructure operations.
  • Evaluated system performance and identified areas for improvement in order to increase efficiency.
  • Identified potential risks associated with operations and implemented mitigation strategies accordingly.
  • Reviewed financial information such as budgets, invoices, accounts payable and receivable.
  • Ensured compliance with applicable laws, regulations and standards related to operations.
  • Analyzed customer feedbacks to identify areas where improvements can be made in terms of service delivery.
  • Supervised a team of subordinate personnel involved in various aspects of operations.
  • Maintained relationships with key stakeholders including customers, suppliers, partners.
  • Resolved conflicts between different departments within the organization in an efficient manner.
  • Coordinated with other departments such as sales and marketing in order to deliver better services.

Administrator and Sales Officer

Community First Real Estate/Prime Real Estate
Parramatta
09.2010 - 06.2011
  • My role here included leadership and coordination of client events (i.e
  • Home Valuations, Community recognition activities)
  • I managed and coordinated staff recognition programs as well as shift ad roster managements
  • Within my admin aspect, I was heavily involved with data entry and management of client profiles, I also had brief management of OHS procedures and compliance.

Event Coordinator

The Bourbon Hotel
Kings Cross
05.2006 - 07.2010
  • I started as a cook in 2006 and was then promoted to Customer Service within 6 months
  • Later as I progressed, I was promoted to my final role here as an Event Coordinator
  • Here I learnt and develop my customer service phone scripts and email templates, whilst also answering FAQs and increasing the service centre efficiency by 15%
  • I worked in a busy environment, maintaining data and responding to customer queries, I also planned large scale events such as tradeshows, conferences and meetings, whilst also managing event logistics, operations, support staff, vendors and volunteers.
  • Developed event themes and concepts to ensure successful execution of events.
  • Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
  • Coordinated with internal teams to ensure timely delivery of products and services for events.
  • Monitored budgeting process for each event to ensure cost efficiency.
  • Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
  • Sourced venues for events in accordance with client needs and preferences.
  • Collaborated with clients to identify their goals and expectations from the event.

Education

Masters in Finance -

Australian Institute of Business
06.2024

Bachelor of Arts -

Punjabi University Patiala (India)

Advanced Diploma of Hospitality Management -

Carrick Institute of Education (Australia)

Certificate Attainment -

Real Estate Education and Training (NSW)

Skills

  • Strong Communication Skills
  • Great Customer Service Skills
  • Strong Attention to Detail
  • Excellent Organisational and Time Management Skills
  • Great Team Member and Leader
  • Great with working in Quick Paced Environments
  • Extensive Knowledge in Microsoft NAV Dynamics 2012
  • Extensive Knowledge with Microsoft Office Suite
  • 10 Years in Retail Experience
  • Forklift License Attained
  • Supply chain duties
  • Supply Chain Management
  • Budget Management

Availability

  • Available, Negotiable, Negotiable
  • Saturday: Negotiable
  • Sunday: Negotiable

Personal Information

Date of Birth: 11/27/1985

References

  • Rick Graw, Radio Rentals Operations Manager, rick.graw@radio-rentals.com.au, +61 434 736 627
  • Yentil Flores, Radio Rentals Operations Officer, yentilflores@me.com, +61 411 507 713

Timeline

Administrator and Sales Officer

Community First Real Estate/Prime Real Estate
09.2010 - 06.2011

Operations Officer| Inventory Management

Radio Rentals
07.2009 - 03.2023

Event Coordinator

The Bourbon Hotel
05.2006 - 07.2010

Masters in Finance -

Australian Institute of Business

Bachelor of Arts -

Punjabi University Patiala (India)

Advanced Diploma of Hospitality Management -

Carrick Institute of Education (Australia)

Certificate Attainment -

Real Estate Education and Training (NSW)

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Ravinder Moudgill