Ravinder Singh
Blacktown,NSW
Summary
Hardworking Kitchen Supervisor driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity.
Overview
17
17
years of professional experience
Work History
Kitchen Supervisor
Concord Community Hostel
02.2017 - Current
- Managing kitchen staff by recruiting, training, assigning, supervising, evaluating and enforcing discipline when necessary
- Preparing food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
- Skilfully interacting with external vendors to obtain the best quality in pricing and product
- Conducting timely staff performance evaluations
- Clearly and promptly communicating pertinent information to staff, such as last-minute menu changes
- Recognizing and formally acknowledging outstanding staff performance to boost company/staff morale and productivity
- Maintaining a safe working environment to reduce the risk of injury and accidents
- Properly labelling and storing all raw food ingredients, including meat, fish and poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler
- Managing inventory, merchandising, controlling expenses and product quality food.
- Monitored food preparation, production and plating for quality control.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Controlled food costs and managed inventory.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
CARE SERVICES MANAGER
Ronald Coleman Lodge, Unity Care Ageing
03.2012 - 02.2017
- Maintained smooth and timely operations in preparation and delivery of meals
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Developed recipes, portion specifications and standard preparation procedures for all dishes
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Maintained effective communication amongst all staff, Care Recipients and their families
- Managed kitchen stock, taking care of food supplies and ordering new stock
- Regularly interacted with residents to obtain feedback on product quality and service levels
COOK/RECEPTIONIST
Outback Steakhouse
10.2006 - 02.2012
- Managed front desk by receiving incoming calls, greeting and attending to customers
- Informed guests of the availability of the tables and directed them to the tables
- Kept clear records of payments received and made detailed notes of balance payments
- Communicated with other staff, informed them of client’s bookings, needs and complaints
- Helped with food preparation including making special dressings and sauces, washing and/or cutting vegetables to prepare for cooking and serving, assembling and accurately measuring ingredients etc
- Performed inventory and order control
- Trained, managed, supported and professionally developed kitchen staff
- Coordinated constant clean up in kitchen and maintained safe, sanitary, and orderly work area strictly adhering to all sanitation and food hygiene practices
- Prepared all the restaurant menu items including steaks, salads, desserts, pasta etc
- Escalation of unresolved customer issues to the Kitchen Manager.
Education
Advanced Diploma - Hospitality Management
Carrick Institute of Education Sydney
2008
Bachelor of Arts - Humanities
GND University
2002
Skills
- Multitasking and prioritization
- Strong work ethics
- Employee Training and Development
- Service oriented
- Inventory control and Record Keeping
- Excellent verbal and written communication skill with ability to liaise with clients/stakeholders with different personalities/backgrounds
- Friendly demeanour
- Complaint resolution
- Excellent time management skills
- Skilled in software –MS EXCEL, MS Word, MS POWERPOINT, VISUAL BASIC, CRM SYSTEMS, RESPAC, MICROS, KRONOS
- Open mind set with ability to grab/learn new skills quickly
Accomplishments
- Providing top-of-the-line customer service along with maintaining exceptional food quality ensuring that the quality, quantity, freshness and presentation of food met all standards, thereby making the positive impact on residents and their families
- Resolved conflicts between kitchen staff which increased the efficiency of the kitchen by 50%
- Rated as an outstanding Employee- Ronald Coleman Lodge (March 2016)
- Employee of the Month Award - Outback Steakhouse (June 2009, September 2011)
- Documented waste and spoilage using appropriate forms that decreased wastage by 10%, Customer Service Training
- Food Safety Training
- Occupational Health & Safety Training
- Chemical Training
- First Aid
- Security Operations
- Personal Hygiene
- Infection Prevention and Control Principles
- Waste Management (14-May-19)
Additional Information
- Compassionate, energetic and dedicated Hospitality Professional with 15 plus years of experience, effective at building highly motivated teams, as well as leading cross functional teams in a fast-paced environment along with a solid background in team leadership and business decision making. Seeking a new career path as a Food Safety Compliance Coordinator that will enable me to use my strong organizational and customer service skills, training and ability to work well with others.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Kitchen Supervisor
Concord Community Hostel
02.2017 - Current
CARE SERVICES MANAGER
Ronald Coleman Lodge, Unity Care Ageing
03.2012 - 02.2017
COOK/RECEPTIONIST
Outback Steakhouse
10.2006 - 02.2012
Advanced Diploma - Hospitality Management
Carrick Institute of Education Sydney
Bachelor of Arts - Humanities
GND University
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