RAVI RAJ K. DHILLON

• Implementing Infection control strategies to continuously improve infection control standards.

• Monitor antibiotic usage at Care Community. Prepare and publish monthly report with trends.

• Preparing presentation slides on topics such as skin

care, incident management, antimicrobial stewardship to educate nursing staff on clinical gaps.

• Completing staff’s annual competencies.

• Educating team on medication management when any incident occurs.

• Running monthly educational session on clinical topics.

• Successfully managing outbreaks such as COVID-19 and gastrointestinal.

• Deliver high quality care to residents with various diagnosis while following organisation's policies and procedures and Aged Care Standards.
• Liaison with multi-disciplinary teams to deliver high quality and person-centred care to the residents.
• Regularly assess clients' individual needs, implement care plans, evaluate care delivery, document outcomes and provide handovers.
• Acted in a Clinical Care Coordinator role on numerous occasions in the absence of a Clinical Care Coordinator at Chelsea Manor.
• Demonstrate positive leadership qualities while managing a team of registered nurses, enrolled nursed and personal care staff and provide clinical guidance to ensure that they have the information, confidence, resources and credentials to deliver these plans.
• Developed and maintained courteous and effective working relationships.
• Medication management.
• Delivering culturally competent palliative care to residents with diverse needs.
• Manage rosters during after-hours in a coordinator role.
• Extensive experience in managing conflict and resolution practices with staff.

• Medication management.
• Wound care, diabetes management, indwelling catheter care and troubleshooting and PEG feeds
• Dementia Care of residents living in dementia specific unit.
• Quality palliative care to the residents with varying terminal illnesses.
• Team Leader of junior RNs, EENs and PCAs to ensure delivery of safe and high-quality care.
• Care Plan building and review.
• Prepared for and attended accreditation.
• Collaboration with allied health care team to ensure appropriate quality care is delivered to the residents.

• Administration and documentation of medication.
• Wound care, catheter care and giving feeds through PEG feed as required
• Supervision of Personal Care Assistants
• Attending to the queries of the Residents and their families
• Arranging medical appointments for the Residents
• Performing all assessments such as medication administration assessment, behaviour assessment etc
• Vital signs on Residents.
• Apply practical intervention procedures for behavioural problems due to brain change.

• Assist residents with shower and personal care.
• Assist resident with feeding.
• Followed strategies of care plan to manage behaviours of dementia specific residents.
• Observe and report any changes in resident's condition and report to Team leader.
• Perform basic procedures such as taking blood pressure and checking temperature.

• Handling all the queries of Clients pertaining to their policies & processing all sorts of Request like Surrender Request, Partial Withdrawal, Fund Switch etc & have won National and International trips as a gift for giving excellent customer service to clients.

• Handling all the queries of clients related to their policies and processing all sort of request like surrender request, partial withdrawal, fund switch etc.
• Preparing all sorts of data on MS excel and MS word like Issuance, Pending, Submission etc. of the region.
• Delivering training to Unit Mangers on Underwriting Guidelines and Application Form filling.
• Looking after admin of branch.

• Handled the stock of the Region which includes twelve branches of Punjab
• Had been clearing the payments of Vendors of the whole Region
• Handling petty cash of the branch.