Ravishankar Gunda
Toongabbie,NSW
Summary
Detail-oriented and motivated Software Tester with 1 year of hands-on experience in ensuring the quality and functionality of software applications. Proven ability to design and execute test cases, identify bugs, and collaborate with development teams to resolve issues. Additionally, possess 1 year of experience in Service Operations, providing exceptional support, managing service requests, and ensuring seamless operational processes. Strong analytical skills, attention to detail, and a commitment to delivering high-quality results. Adept at utilizing various testing tools and methodologies to enhance software performance and reliability
Overview
2
2
years of professional experience
Work History
Software Tester
Allianz Insurance
Sydney, NSW
06.2023 - 02.2024
- Designed and executed test cases for web and mobile applications, ensuring adherence to requirements.
- Identified, documented, and reported software defects using JIRA.
- Collaborated with developers to troubleshoot and resolve issues, improving overall software quality.
- Conducted regression testing to verify fixes and ensure no new issues were introduced.
- Participated in daily stand-ups and sprint planning sessions to align testing activities with development goals.
- Improved software quality by executing thorough test cases and identifying critical defects.
Control M Batch Monitor
Allianz
Sydney, NSW
11.2021 - 06.2023
- Managed service requests and provided exceptional support to clients, ensuring timely resolution of issues.
- Coordinated with cross-functional teams to address operational challenges and enhance service delivery.
- Monitored service performance metrics and implemented improvements to optimize processes.
- Developed and maintained documentation for operational procedures and best practices.
- Assisted in training new team members on service operations protocols and tools
Education
Masters - Enterprise Systems And Business Administration
IIBIT
Sydney, NSW07.2020
Skills
- Software Testing & Quality Assurance
- Test Case Design & Execution
- Bug Tracking & Reporting
- Service Operations & Support
- Issue Resolution & Root Cause Analysis
- Cross-functional Team Collaboration
- Testing Tools: [List of tools used, eg, JIRA]
- Excellent Communication & Problem-Solving Skills
Languages
Telugu
Native or Bilingual
Hindi
Professional Working
English
Full Professional
Timeline
Software Tester
Allianz Insurance
06.2023 - 02.2024
Control M Batch Monitor
Allianz
11.2021 - 06.2023
Masters - Enterprise Systems And Business Administration
IIBIT