Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
Timeline
Generic

Raviteja Chitti

Melbourne,Australia

Summary

Certified Infrastructure Support Specialist with strong installation, configuration, and troubleshooting background in computers and related peripheral hardware, software, and network connectivity. Demonstrates excellent faultfinding skills to resolve customer problems with high degrees of technical expertise and timeliness.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Infrastructure Support Specialist

Virgin Australia
02.2024 - Current
  • Built strong customer relationships through friendly and professional customer service
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Collaborated with other departments to resolve escalated customer inquiries efficiently
  • Prioritized issues through proper documentation and monitoring to facilitate timely resolution and escalation
  • Demonstrated excellent communication skills while responding to customer inquiries via phone, email and chat.
  • Answered user inquiries regarding computer software or hardware operation to resolve problems.
  • Performed system upgrades on Windows and Mac OS X operating systems.
  • Documented technical information such as system configurations, troubleshooting steps and resolutions for future reference.
  • Participated in team-building activities to enhance working relationships.
  • Demonstrates excellent faultfinding skills to resolve customer problems with high degrees of technical expertise and timeliness.

L2 Desktop Support Engineer

Kantar EIL Globel
11.2022 - 11.2023
  • Delivered basic support such as password resets, printer configurations and break/fix instructions.
  • Developed and maintained detailed troubleshooting guide and knowledge base for use by other service desk staff.
  • Uninstalled and re-installed basic software applications, resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities.
  • Providing in-person face-to-face and remote Technology support for the client's user base.
  • Assisted end-users with software and hardware troubleshooting to determine cause of system malfunction
  • Improved end-user satisfaction by providing timely and efficient L2 desktop support services.

Inventory Team Lead

Star Track 3PL Myer
12.2020 - 11.2022
  • Created databases and spreadsheets to improve inventory management accuracy by 100%
  • Compiled and maintained important records such as received stock, missing stock, and damaged stock data using WPS.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Worked effectively with shippers to resolve shipment issues, damaged materials, and shortages.
  • Investigated all stock discrepancies.
  • Conducted Stock-takes, cycle counts and Pick-bin checks.
  • Managed Inventory Levels.
  • Maintained Safety Standards.
  • Liaised with Inbound & Outbound Departments.

Exemptions Team Member

Probe Group
08.2021 - 05.2022
  • Provided prompt and efficient assistance to applicants with their exemption application through Salesforce.
  • Generated and raised tickets based on the specific requirements of applicants and escalated them to the concerned department.
  • Proactively reached out to applicants via outbound calls and requested the necessary supporting documents for their exemption.
  • Identified and proposed viable alternatives for customers using existing resources, ensuring optimal customer satisfaction through effective call resolution.
  • Composed meticulously crafted letters and presented them for approval by CHO & DCHO, ensuring all pertinent information was included and accurately conveyed.
  • Collected and compiled all relevant information from applicants and prepared it for final review, ensuring accuracy and completeness.

Education

Master of Science - Information Technology

Victorian Institute of Technology
07.2022

Bachelor of Science - Computer Science

Jyothishmathi Institute of Technology
03.2017

Skills

  • Effective team-leading capabilities
  • Service Desk tools
  • Office 365
  • Active directory
  • Networking
  • Basic knowledge in Intune
  • Asset management
  • Technical troubleshooting
  • OS re-configuration
  • Knowledge in Citrix
  • Knowledge in VM Ware
  • Excellent Customer service skills
  • Power Apps
  • Power Platform
  • InfoPath Forms
  • Ability to manage multiple tasks in fast pace
  • Extensive problem-solving skills
  • Passionate learner
  • Customer Relationship Management
  • Technical assistance
  • ITIL Framework
  • Ticket management
  • Mobile Device Support
  • Remote Support
  • Virtualization Technologies

Websites

Certification

  • CompTIA Network+
  • CompTIA Security+

Additional Information

  • Participated in a digital marketing contest at IIT-MADRAS and received a Certificate of Excellence.
  • Participated in a workshop on “Android App Development and CyberSecurity” held at JNTUH.

Timeline

Infrastructure Support Specialist

Virgin Australia
02.2024 - Current

L2 Desktop Support Engineer

Kantar EIL Globel
11.2022 - 11.2023

Exemptions Team Member

Probe Group
08.2021 - 05.2022

Inventory Team Lead

Star Track 3PL Myer
12.2020 - 11.2022

Master of Science - Information Technology

Victorian Institute of Technology

Bachelor of Science - Computer Science

Jyothishmathi Institute of Technology

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Raviteja Chitti