Ravneet Singh

-Built strong customer relationships by providing personalised service and anticipating shopper needs

-Resolved customer concerns efficiently and professionally, ensuring satisfaction and encouraging repeat business.

-Responded to high volumes of inbound customer enquiries regarding energy accounts, billing, payments, and service disruptions.

-Investigated and resolved customer complaints in a timely and professional manner

-Communicated with internal teams (e.g., billing, field operations, and technical support) to coordinate efficient issue resolution.

-Met individual KPIs related to call handling time, customer satisfaction scores (CSAT), and first-call resolution rates.

-Assessed customer financial situations and offered suitable payment arrangements or hardship solutions.

-Follow up on broken payment arrangements and take appropriate recovery actions.

-Identify and escalate high-risk or fraudulent accounts to relevant teams for investigation.