Ravy Chan
Sunnybank,QLD
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of industrial coffee-making and multi-tasked in busy environments including serving, all-rounder and managing staffs.
Overview
7
7
years of professional experience
Work History
Cafe Staff Member
Galley Cafe
03.2024 - Current
- Assisted in increasing daily sales through upselling menu items and making personalized recommendations based on customer preferences.
- Prepared high-quality beverages and food items consistently.
- Enhanced customer satisfaction by delivering prompt and courteous service in a fast-paced cafe environment.
- Serve customers + all rounder.
- Managed approximately over 100 customers in hours.
Barista Supervisor
Nudgee Road Kitchen
07.2017 - 04.2023
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
- Provide all-rounder services including coffee-making, serving customers, cleaning, prepping, etc.
- Addressed customer concerns promptly and professionally, resolving issues while maintaining high levels of satisfaction to all people.
- Worked in a constant busy environment and multi-tasker.
- Build and attract regular relationships with customers.
- Increased overall store performance by implementing effective inventory control measures.
Education
Graduated From High School
Skills
- Food safety knowledge
- Cleanliness Maintenance
- Food Preparation (Opening/closing duties)
- Exceptional customer service
- Collaborative team player
- Cash handling proficiency
- Warm & Friendly
- Multi-Tasker
- Fast-paced learner
- Reliable
- Complimented by staffs & customers
Languages
Cambodian
Native or Bilingual
Timeline
Cafe Staff Member
Galley Cafe
03.2024 - Current
Barista Supervisor
Nudgee Road Kitchen
07.2017 - 04.2023
Graduated From High School
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